Provided technical support for hardware and software issues.Managed and maintained computer networks and security.Installed and upgraded operating systems and software.Diagnosed and resolved technical issues promptly.Created technical documentation and user guides.

Hosted and produced the weekly podcast "Spinning Out", showcasing expertise in content creation and audience engagement strategies. Managed an exclusive Patreon feed to provide additional value to dedicated supporters.Spoke with musicians like Lou Barlow, Doug Gillard and comedians Jonah Ray and Myq Kaplan, over the course of 200 episodes.Execute all aspects of podcast production, including editing episodes, recording and mixing sound, and writing compelling copy for each episode. Conduct engaging interviews with guests to create high-quality content.Take charge of booking guests, demonstrating strong communication and networking skills to secure top-tier talent for the podcast.Skillfully manage calendars to ensure timely releases and guest appearances, maintaining a consistent and reliable podcast schedule.Amplify podcast reach and engagement through strategic social media management, leveraging platforms effectively to connect with listeners and build a loyal audience.Apply graphic design expertise to create eye-catching visuals and branding elements, enhancing the podcast's visual identity and attracting new listeners.

Managed social media platforms and implemented targeted campaigns to enhance brand visibility and engagement, collaborating with internal stakeholders to align social media efforts with overall marketing objectives and brand messaging. Leveraged user interface design principles to optimize content strategy and drive user interaction.Assisted in coordinating public appearances and events to drive brand awareness and engagement, while also pushing the company to embrace new platforms such as Twitter/X, TikTok, Instagram Reels, and YouTube as methods of advertisement and engagement.Filmed, wrote copy, and edited TikToks, YouTube videos, and Reels, while also serving as a press liaison and attending Comic/Fan conventions as a business representative. Additionally, built PosterPacks demo product for conventions and marketed and distributed the Maximum Plunder book by artist Mike King.

Directed comprehensive digital marketing initiatives, emphasizing user engagement and conversion optimization, while leading cross-functional teams in the development and implementation of user-centric website designs and marketing campaigns.Utilized data-driven insights to drive continuous improvement in user experience and overall campaign performance, while also overhauling and improving the concert poster price guide through cataloging and inventory management, launching a magazine price guide, and working with the team to launch trading card and sports card price guide previews.Additionally, tended to customer concerns via Zendesk, prototyped early versions of an app using Figma, ran surveys, and engaged directly with customers to improve user experience, all while serving as a liaison with the tech team to express and resolve customer issues.

Implement and support the Distributed Organizing program in your designated state, working closely with the State Distributed Organizing Director.Ensure data integrity by auditing and committing data using miniVAN Manager.Travel within the program state to deliver resources, gain insights, and assist with offboarding logistics.

Authored the ongoing "Visart Diaries" film review column, showcasing deep insights and expertise in analyzing and critiquing films within the music genre.Contributed engaging and informative content to the "Visart Diaries" column, offering readers a comprehensive perspective on music-related films and cultural trends.Demonstrated proficiency in writing compelling and insightful reviews, enhancing the reader experience and establishing credibility as a trusted voice in music journalism.Published articles can be accessed at: https://qcnerve.com/category/arts-culture/visart-diaries/

Specializes in press support services including crafting press releases, securing interviews, and strategizing album release plans.Deeply involved in the local and regional music community, committed to educating bands, fostering collaboration, and building meaningful connections.Demonstrated expertise in music marketing and public relations, utilizing a vast network of industry contacts for the benefit of clients.Known for providing personalized and comprehensive support to clients, guiding them through the complexities of the music industry with a DIY ethos.

Spearheaded the strategic direction of marketing, promotion, music recording, and distribution efforts, overseeing all aspects of the record label including artwork, contract development, and negotiation to optimize visibility and reach.Founded Self Aware, a multifaceted entity encompassing a magazine and record label, showcasing proficiency in brand development and cross-platform integration.Led distribution initiatives, ensuring wide-ranging availability of products and maximizing market penetration. Direct relationships with digital service providers (DSPs) and physical distributor channels. Orchestrated promotion and marketing activities, including advertising sales and both physical and digital promotion, leveraging a deep understanding of consumer behavior and market dynamics.Excelled as a writer and content manager, orchestrating production and distribution strategies to amplify brand presence and engage target audiences effectively.

Retail Inheritance ServicesVanguard (under contract through Randstad)July 2014 – May 2016, September 2016 - July 2018Led Customer Experience (CX) research initiatives to update and maintain client beneficiary information, facilitating seamless transfer of wealth.Provided strategic guidance based on CX research findings to advise clients on beneficiary guidelines, ensuring compliance with state, federal, and IRS regulations.Brokerage Investment ProfessionalVanguardMay 2016 - August 2016Utilized insights from Customer Experience (CX) research to identify and address shareholder needs and issues with empathy, tact, and composure.Retail Resolution ServicesVanguard (under contract through Randstad)October 2013 – May 2014Leveraged Customer Experience (CX) research methodologies to resolve client issues and deliver exceptional service regarding account information, legal requirements, and processing procedures.Retail ConsultantVanguard (under contract through Randstad)October 2012 – October 2013Applied Customer Experience (CX) research strategies to effectively resolve client issues related to accounts, enhancing overall user satisfaction.

First, second, and third annual international independent music festival in Charlotte, NC, featuring more than 100 bands in 6 venues (or more) over 3 days.Led all logistical and artistic programming, overseeing brand development and marketing initiatives for Treasure Festival.Managed all aspects of event preparation and implementation, including event agenda, venue selection, and coordination with local arts and community organizations.Developed and managed budget, provided strategic fundraising guidance, and solicited gifts, donations, and grants from various sources.Reviewed, booked, and negotiated contracts with performing artists.Supervised design and creation of all promotional materials, including publications, advertising, and ticket sales campaigns.Managed fundraising activities and accounting of donations.Directed production and distribution of promotional materials such as brochures, posters, flyers, event programs, and press releases.Oversaw ticket sales campaign targeting community audiences.Managed volunteer staff, including recruitment, training, performance appraisal, and conflict resolution.

Reviewed, booked, and negotiated contracts for live performance artists, gigs, tours, and radio/TV performances for independent music artists and bands in the Carolinas, demonstrating strong negotiation and communication skills.Orchestrated marketing efforts to promote performances and tours of live performance artists, leveraging strategic marketing tactics to increase audience engagement and ticket sales.Spearheaded marketing initiatives to enhance brand visibility and recognition for Shuffle Magazine, driving sales and advertisement revenue through effective promotion and branding strategies.Directed sales efforts for advertisement space in Shuffle Magazine, achieving targets and maximizing revenue through successful client engagement and relationship management.