Joshua Schumann Email and Phone Number
As a Senior Product Manager at ConstructConnect™, I led the development and delivery of innovative solutions that connect the construction industry and help customers succeed. With over 9 years of experience in product management, I have a proven track record of applying agile methodologies, risk management, user research, and problem solving to create products that meet the needs and expectations of various stakeholders.I have been certified with the Certified SAFe® 5 Product Owner/Product Manager and Certified Scrum Product Owner credentials, which demonstrate my commitment to continuous learning and improvement. I also have a bachelor's degree in business administration and management from Lincoln College. My passion is to build products that make a positive impact on people's lives and businesses, and that align with the companies vision and values.Prior to my career in Product Management I had a diverse background. This background included positions in Sales and Customer Service. Very early on in my career I held positions at auto repair shops focusing on a diverse set of activities from auto exhaust repairs to full engine replacements. My work in this field both provided a start in my technical thinking ability that drove me to find solutions to technical problems.As a 9 year old child I started my own business mowing a few lawns. This grew into a full time summer business where I would contract for local realtors and manage their rental property lawns. I also expanded into the clean up of foreclosed homes where I would perform small repairs including roofing, painting and general clean up. By the age of 11 my brother and I would bid jobs, complete the work and bill for our services. The amount of work we had expanded past our capacity and we hired friends to assist with the work, paying them on an hourly basis. This early experience provided me with early set professionalism and an exceptional work ethic.
Birdi
View- Website:
- birdirx.com
- Employees:
- 95
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BirdiAtlanta, Ga, Us
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Technical Product OwnerBirdi Jul 2024 - PresentNovi, Mi, Us
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Technical Analyst (Product Owner/Manager)Signature Aviation Nov 2023 - Jul 2024Orlando, Florida, UsTECHNICAL ANALYST (PRODUCT OWNER/MANAGER)Led the successful management of the Digital Store Front and the Loyalty application. enhancing organizational efficiency and multi-tasking capabilities.• Successfully manage the customer facing application and Backend technologies.• Implemented and enhanced Agile methodologies leading to a more efficient team• Implemented scrum ceremonies including daily standup, epic/feature grooming, sprint planning and sprint retro.• Cultivate strong relationships with key stakeholders, including executives, customers, and sales/support partners, aligning product initiatives with business objectives, and gathering valuable feedback.• Currently implementing the use of product and customer data analytics which will enhance roadmap decisions and KPI’s, ensuring alignment with overall company goals.• Collaborate and lead cross-functional teams to define and prioritize product requirements, resulting in the timely and efficient delivery of the customer facing products.• Facilitator of agile ceremonies (stand up, sprint planning, backlog refinement). Servant leader focusing on analyzing historical team delivery with the goal of decreasing cycle time, increasing throughput and flow.• Completed UX/UI design on screens for an internally used application to enable creation of product promotions and rewards.• Well versed in UI, Backend, DataBase and API engineering principals• Tools used include Jira, Office 365 suite, Mural, Figma, PowerBI, SQL, Solr• Product features include but are not limited to:o o Customer Reservation Systemo Full Website Rebrandingo Currently implementing an internal tool used for promotion/rewards management -
Senior Product ManagerConstructconnect™ Feb 2019 - Aug 2023Cincinnati, Oh, UsLed the successful management of multiple products and platforms concurrently, enhancing organizational efficiency and multi-tasking capabilities.• Successfully managed multiple products and platforms concurrently, optimizing organizational efficiency and multi-tasking capabilities.• Maintained legacy products while migrating to modern technologies ensuring consistency and compatibility between both platforms. • Implemented agile methodologies for end-to-end product development, including backlog grooming and sprint planning, resulting in on-time and within-budget deliveries.• Cultivated strong relationships with key stakeholders, including executives, customers, and partners, aligning product initiatives with business objectives and gathering valuable feedback.• Utilized product and customer data analytics to inform roadmap decisions and KPI’s, ensuring alignment with overall company goals.• Collaborated with and led cross-functional teams to define and prioritize product requirements, resulting in the timely and cost-effective delivery of high-quality products.• Facilitator of agile ceremonies (stand up, sprint planning, backlog refinement). Servant leader focusing on analyzing historical team delivery with the goal of decreasing cycle time, increasing throughput and flow.• Well versed in UI, Backend, DataBase and API engineering principals• Tools used include: LaunchDarkly, Jira, Confluence, Miro, Zeplin, Airtable, PowerBI, Gainsight, SQL• Product features include but are not limited to: o Access/Role Managemento Document Management and Securityo Custom Data Managemento Project assignmento Bid Submission/Managemento Contractor Searcho Bid Packageso Saved Searcho Location Searcho Risk Managemento Google places API integrationo Network Cleanliness execution -
Product OwnerState Farm ® Dec 2014 - Feb 2019Bloomington, Illinois, UsStreamlined the scalability of the Rental Self Service, enabling the addition of new rental vendors and expanding the customer base.• Enhanced Rental Self Service scalability, facilitating the onboarding of new rental vendors and expanding the customer base.• Spearheaded the implementation of Rental and Emergency Road Service self-service solutions, reducing call duration by 3 minutes and decreasing incoming call volume by 5%, resulting in improved customer satisfaction.• Successfully led business analysis for new project initiatives, meticulously managing budget constraints, timelines, and resource allocation to ensure project feasibility and success.• Collaborated with security teams to establish and enforce stringent data protection protocols, safeguarding policies, and personal information, ensuring the highest levels of data security.• Translated product requirements into precise technical specifications through effective collaboration with engineering teams, enabling the seamless deployment of new features and product enhancements.• Products included UI, Backend, DataBase, and API components along with third-party integrations.• Maintained legacy products while migrating to modern technologies ensuring consistency and compatibility between both platforms. -
Claim Representative/ProcessorState Farm ® Dec 2005 - Dec 2014Bloomington, Illinois, UsConducted comprehensive investigations of auto accidents, interviewing policyholders and third parties, resulting in accurate and informed claims evaluation.• Conducted comprehensive investigations of auto accidents, interviewing policyholders and third parties, resulting in accurate and informed claims evaluation.• Managed a high volume of up to 50 auto insurance claims per day, achieving timely resolution and superior customer service metrics.• Collaborated with external entities, such as auto repair shops and law enforcement, to expedite the claims process, improving communication and overall efficiency.• Demonstrated effective negotiation skills by mediating disputes to achieve amicable total loss settlements and minimize escalations.• Utilized claim management systems to meticulously document and maintain detailed records, and generated reports, ensuring internal review and regulatory compliance. Consistently exceeded key performance metrics, including average handle time and claim cycle time, earning recognition for outstanding achievements.
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Customer Response Center RepresentativeState Farm ® Jun 2004 - Dec 2005Bloomington, Illinois, UsManaged inbound customer inquiries across multiple channels including phone, email, and chat, providing accurate and timely resolutions for a diverse range of issues.• Managed inbound customer inquiries through various channels (phone, email, chat), delivering accurate and timely solutions for a wide spectrum of issues.• Utilized Electronic Claims Software (ECS) for efficient logging and tracking of customer interactions, ensuring seamless escalation of complex issues to the appropriate departments.• Successfully resolved customer complaints and conflicts, adeptly de-escalating tense situations while maintaining and restoring high levels of customer confidence.• Fostered effective collaboration with internal departments, such as claims, underwriting, and sales, streamlining customer requests and enhancing team efficiency and problem-solving capabilities.• Provided mentorship and coaching to new representatives, contributing to the overall skill development and improved performance of the customer response team.
Joshua Schumann Skills
Joshua Schumann Education Details
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Lincoln CollegeGeneral
Frequently Asked Questions about Joshua Schumann
What company does Joshua Schumann work for?
Joshua Schumann works for Birdi
What is Joshua Schumann's role at the current company?
Joshua Schumann's current role is Product Owner/Manager | Scrum, SAFe, User Obsessed.
What schools did Joshua Schumann attend?
Joshua Schumann attended Lincoln College.
What skills is Joshua Schumann known for?
Joshua Schumann has skills like Product Management, Product Development, Agile Methodologies, Auto Claims, Customer Satisfaction, Strategic Planning, Risk Management, Sales, Automotive Repair, Telemarketing, Team Building, Customer Service.
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