Joshua Singleton Email & Phone Number

Morgantown, West Virginia, United States

Morgantown, Wv

Virtual

Fairmont, Wv

• Technical Editing - Collaborated with system administrators and engineers in the creation and maintenance of technical documentation, including technical editing, version control, and interaction with Configuration Management. Edited documents for clarity and accuracy of technical content, flow, grammar, and writing style. Collaborated with engineers to verify content in design documents, installation plans, instructional materials, standard operating procedures, technical specifications, processes, status reports, transition plans, and support plans.• Process Improvement – Noted and suggested improvements to existing processes. Created and updated standard operating procedures (SOPs). Gathered requirements from stakeholders to ensure quality deliverables. Evaluated strengths and weaknesses of solutions. Tapped by external company auditor to be process champion.• Research – Gathered information and requirements to support editing of technical documentation. Independently validated technical terminology for accuracy.

Fairmont, Wv

• Property Management - Directly responsible for logistical lifecycle management of over $30M in enterprise hardware and software assets for the Department of Defense Automated Biometric Identification System (DoD ABIS). Received, tagged, shipped, and ensured secure storage of inventory daily. Entered and verified asset purchase, item configuration, and contract data in the asset management/configuration management database system. Maintained accurate and timely records related to inventory status, location and technical specifications to ensure Total Asset Visibility (TAV). Used careful analysis and problem-solving skills to address unique issues in a reactive environment.• Software License Management – Researched, audited, and maintained accurate records of license ownership and distribution across multiple environments. Managed a Configuration Management library of software and documentation. Managed software compliance across multiple vendors, hardware platforms, and software types. • Technical Editing - Collaborated with system administrators and engineers in the creation and maintenance of technical documentation, including technical editing, version control, and interaction with configuration management staff. Collaborated with engineers and documentation staff to verify content in design documents, installation plans, transition plans, and support plans.• Procurement – Collaborated with program control analyst to ensure proper and cost-effective purchase of software and hardware assets, as well as capture and organize shipping documents. Analyzed existing equipment contracts to determine effective use of renewal funds. Prepared DoD receiving, transfer, and disposal forms for project management review. • Customer Interface – Developed strong relationships while working one-on-one with government Program Management customer on various tasks, including semi-weekly reporting, joint inventories, Hardware and Software disposal, et al.

• Software License Management – Researched, audited, and maintained accurate records of license ownership and distribution for five NETL sites (1500 users and approx. 10,000 COTS packages), including upgrades and enterprise/site licenses. Served as backup software maintenance and hardware asset manager.• Software Procurement – Assisted in gathering system requirements, prepared & entered purchase orders, researched best pricing and GSA schedules for both ITD and general NETL customers. Contacted vendors and coordinated orders and special circumstances, returns, requested and negotiated quotes and contracts, including Microsoft and Oracle. Served as backup for maintenance contract procurement.• Property Management – In accordance with NETL and DoE property management orders, policies, and procedures: received, tagged, inventoried, distributed, reclaimed, and disposed of software and related property. Tagged software and hardware with appropriate property tags, coordinated with ordering entity to ensure proper receipts, entered data into asset management system, and delivered software and hardware to end users.• Wireless Manager – Managed total lifecycle of cellular telephones and BlackBerrys for the National Energy Technology Laboratories of the Department of Energy (DoE NETL), covering local and remote sites. Determined user requirements for cellular telephones and software, and managed procurement, receipt, inventory, tagging, distribution and decommission of same.• Customer Service – As a member of the Operations and Logistics team, provided expert advice to the DOE customer on matters of software license interpretation, ordering and cost savings, license distribution and disposal, and responded to questions concerning licensing.

• Store Management – Retail location management, security, and human resources. Supervised 1-2 inside and outside sales reps. Completed monthly accessory inventories and daily sales reconciliation forms. Managed sales funnels, trained new employees and ensured 100% corporate paperwork compliance.• Sales/Customer Service - Consulted consumers in a retail and business-to-business setting on developing wireless plans to fulfill their needs. Strong emphasis on customer service and satisfaction. Achieved top sales in company for two consecutive months.• Technical – Became proficient with Windows OS and MS Office applications. Learned basic repair of small electronics.

Bachelor Of Science (Bs)

Education record