Joshua Singleton Email & Phone Number

Morgantown, West Virginia, United States

Morgantown, WV

Virtual

Fairmont, WV

• Technical Editing - Collaborated with system administrators and engineers in the creation and maintenance of technical documentation, including technical editing, version control, and interaction with Configuration.
• Process Improvement – Noted and suggested improvements to existing processes. Created and updated standard operating procedures (SOPs). Gathered requirements from stakeholders to ensure quality deliverables. Evaluated.
• Research – Gathered information and requirements to support editing of technical documentation. Independently validated technical terminology for accuracy.

Fairmont, WV

• Property Management - Directly responsible for logistical lifecycle management of over $30M in enterprise hardware and software assets for the Department of Defense Automated Biometric Identification System (DoD ABIS)..
• Software License Management – Researched, audited, and maintained accurate records of license ownership and distribution across multiple environments. Managed a Configuration Management library of software and.
• Technical Editing - Collaborated with system administrators and engineers in the creation and maintenance of technical documentation, including technical editing, version control, and interaction with configuration.
• Procurement – Collaborated with program control analyst to ensure proper and cost-effective purchase of software and hardware assets, as well as capture and organize shipping documents. Analyzed existing equipment.
• Customer Interface – Developed strong relationships while working one-on-one with government Program Management customer on various tasks, including semi-weekly reporting, joint inventories, Hardware and Software.

• Software License Management – Researched, audited, and maintained accurate records of license ownership and distribution for five NETL sites (1500 users and approx. 10,000 COTS packages), including upgrades and.
• Software Procurement – Assisted in gathering system requirements, prepared & entered purchase orders, researched best pricing and GSA schedules for both ITD and general NETL customers. Contacted vendors and coordinated.
• Property Management – In accordance with NETL and DoE property management orders, policies, and procedures: received, tagged, inventoried, distributed, reclaimed, and disposed of software and related property. Tagged.
• Wireless Manager – Managed total lifecycle of cellular telephones and BlackBerrys for the National Energy Technology Laboratories of the Department of Energy (DoE NETL), covering local and remote sites. Determined user.
• Customer Service – As a member of the Operations and Logistics team, provided expert advice to the DOE customer on matters of software license interpretation, ordering and cost savings, license distribution and.

• Store Management – Retail location management, security, and human resources. Supervised 1-2 inside and outside sales reps. Completed monthly accessory inventories and daily sales reconciliation forms. Managed sales.
• Sales/Customer Service - Consulted consumers in a retail and business-to-business setting on developing wireless plans to fulfill their needs. Strong emphasis on customer service and satisfaction. Achieved top sales in.
• Technical – Became proficient with Windows OS and MS Office applications. Learned basic repair of small electronics.

Bachelor Of Science (Bs)

Education record