Technology that moves the world. #TravelSolved.Sabre is a leading technology solutions provider to the nearly US$8 trillion travel industry. Our technology and data-driven solutions help our airline, hotel and travel agency customers grow their businesses and transform the traveler experience. The scale, breadth and depth of our technology is unmatched and sustains in a complex industry.We provide an open and stable platform to deliver flexible, reliable and scalable solutions. Over the years, we have shaped and modernized the travel industry. We pioneered online travel agencies, corporate booking tools, revenue management, and web and mobile itinerary tools, to name a few. Sabre offers the travel industry’s broadest range of technology solutions including data-driven business intelligence, mobile, distribution and Software as a Service (SaaS) solutions, used by travel suppliers and buyers to plan, market, sell, serve and operate their businesses.Our travel marketplace transacts more than US$120 billion of travel spend per year. And we are the world’s largest provider of airline and hotel technology.

o Implement Best Practices in distribution architecture for all current and new independent properties in the HHM portfolio – currently at 25 hotels including Leading Hotels of the World, Autograph Collection and Independent Propertieso Work closely with regional teams throughout the United States and interact with all levels from Operations to C-Suite and ensure buy-in of new initiatives across the organizationo Observe, Audit, Recommend and Bridge various CRS & PMS systems and connections including SynXis, iHotelier, Pegasus, Opera, HMS, RoomMaster, SiteMinder, EzYield, and Call Center Vendors (TravelOutlook, Advantage Reserve, Navis, Internal) in all aspects of ecosystem health and ultimately driving top line revenueso RFP CRS technology solutions & Contact Center solutions for full ecosystem technology shift based on the needs of the organization including full capabilities analysis and recommendations [planned for and continued during pandemic]o CRS Technology for Independent Portfolio went to live with Travelclick iHotelier October 2020 from Pegasus CRSo Troubleshoot all aspects of the various CRS, PMS, and interfaces from all levels of the organization and document and report backo Onboard and manage Distribution analyst and develop / coach internal Call Center Manager for CRO optimization projecto Monitor and actively engage with existing CRO vendors and customer hotels on performance and initiatives. Ensure SLAs are met and keep vendors accountable for outlierso Leverage existing hospitality relationships for internal interests in the organization and ensure we are in line with or out performing competitors

o Implement distribution & reservation strategies across a portfolio of originally 14, but most recently 5 hotels with an operational budget of 2 million dollars. Additional experience in brand licensing agreements and management of our Customer Contact Center.o Facilitate and initiate the development of CRS channel strategies through effective project managemento Supervise corporate reservations & distribution team of 3 full-time employeeso Conduct semi-annual audits across GDS, Booking Engine, Voice, and OTA channels ensuring proper hotel and rate contento Liaise with Sabre Hospitality Solutions Call Center on daily basis ensuring all contract service level agreements are meto Implement creative strategies for Call Center cost reduction as neededo Coordinate hotel training visits to SHS Call Center for training & Agent Familiarization tripso Provide comprehensive commentary and analysis of channel performance data utilizing both SynXis CRS & internal BI tools to strategic key players at all levels o Reconcile all departmental invoicing and regularly forecast management company reservation fees as well as expenses. o Collaborate proactively with Sales, Marketing, Financial Services, and Revenue Management

o Assisted in the development of all budgetary objectives for the department and ensured expectations were met for the management companyo Liaised with Sabre Hospitality Solutions Call Center on daily basis for SLAs, Training, Operating Procedures, and Initiativeso Provided commentary and analysis of weekly, monthly, and yearly Call Center reporting to all hotel management teamso Communicated pertinent reservation initiatives to hotels and corporate departmentso Maintained all SynXis Voice Agent Content and overhauled Room Type descriptions with collaboration from SHS Call Center supervisorso Supervised corporate reservations team of 3 full time employeeso Coordinated Monthly FIT & Negotiated Market Segmentation reviews with data analysis and initiative tracking

o Liaised with Sabre Hospitality Solutions Call Center on daily basis and coordinated hotel training visits, agent incentives, & Agent Familiarization trips to 14 propertieso Provided commentary and analysis of weekly, monthly, and yearly Call Center reporting to all hotel management teams and communicated pertinent information to hotels and corporate departmentso Supervised corporate reservations team of 5 full time employeeso Assisted Sr. Director of Distribution with Opera PMS conversions from Epitome PMS

o Assisted SVP of Revenue & Distribution with outsourcing of corporate reservations department to Sabre Hospitality Solutions Call Center including onboarding & training of Call Center agents with Voice Agent Content, Standard Operating Procedures, Quality Assurance, Email Handling Procedure, and Maintenance of Internal Email Communication Audienceso Travelled to SHS Call Center on a regular basis, coordinated hotel training trips and Agent Familiarization trips to the 14 propertieso Supervised a team of 8 reservation agents who primarily handled reservation email, manual OTA & FIT reservations, and data entryo Ensured all reservation department standards were met leading up to and during the outsourcing transition with 30 agents under my direct supervision

o Team Lead for FIT & OTA manual data entryo Regular recipient of quarterly Reservation Agent Incentives for highest revenue productiono Supported Distribution team with rate and content audits