- Managed the pre-sales engineering globally (Americas, Europe, and APAC divisions) for Space Management, a new IR-partner product with Utelogy, including training all sales and pre-sales on the product; managing all technical presentations, discussions, and requirements with Utelogy; and serving as the engineering point of contact for the product for both companies’ sales teams.- Serve as the head of the Zoom product global rollout, providing pre-sales and sales training, leading prospect… Show more - Managed the pre-sales engineering globally (Americas, Europe, and APAC divisions) for Space Management, a new IR-partner product with Utelogy, including training all sales and pre-sales on the product; managing all technical presentations, discussions, and requirements with Utelogy; and serving as the engineering point of contact for the product for both companies’ sales teams.- Serve as the head of the Zoom product global rollout, providing pre-sales and sales training, leading prospect and customer discussions, and assisting with technical review and support.- Led the IR partner pre-sales initiative focused on deepening relationships at technical levels within key partners, including CDW, WWT, and Cisco, among others; responsible for working with all pre-sales engineers on their individual efforts, the handover process with sales, and overall program reporting.- Created and managed multiple onboarding and training programs, including external and internal sales and pre-sales team training on Cisco voice products, Microsoft enterprise applications, and other communication and collaboration technologies; and the global sales development representatives (SDRs) onboarding and training.- Serve as the lead engineer in the healthcare vertical, closing two of the largest accounts in the sector. Show less

Managed technical communications for key enterprise clients, including manufacturing, retail, and healthcare. Ensured the successful completion of complex projects and installations within aggressive time frames and budget parameters. Served as the direct supervisor for onsite teams throughout each phase of Cisco IPT deployment projects. Acted as the lead onsite technician post-deployment.- Served as a pivotal element in closing top accounts across retail, healthcare, finance… Show more Managed technical communications for key enterprise clients, including manufacturing, retail, and healthcare. Ensured the successful completion of complex projects and installations within aggressive time frames and budget parameters. Served as the direct supervisor for onsite teams throughout each phase of Cisco IPT deployment projects. Acted as the lead onsite technician post-deployment.- Served as a pivotal element in closing top accounts across retail, healthcare, finance, manufacturing, and SLED verticals, leveraging a robust technical acumen to communicate multi-faceted complex solutions, discussions, presentations, scoping, and project deployments.- Designed detailed customer architectures and SOWs tailored to customer requirements and objectives, including existing and envisioned infrastructure goals.- Presented new and novel IT solutions to customers, manufacturers, and partners at key industry conferences. Lead multi-day on-site demos and meetings (customer and prospect) on aggressive timelines.- Managed multiple vendors to troubleshoot and resolve vendor issues, including Cisco TAC and WAN providers; voice gateways/routers, SRST, gateway protocols (H323, SIP, MGCP, and SCCP); and WAN, MPLS, PRI, and PSTN voice and data issues.- Managed the refresh, deployment, and troubleshooting of numerous WLAN, LAN, and unified collaboration projects, including implementing and maintaining Cisco Unified Communications solutions; configuring and troubleshooting multiple analog DID, fax, voice, and modem devices; deploying several multisite VoIP installations with centralized call processing using CUCM 8.x/9.x/10.x; configuring dial plans with calling restrictions by using a combination of calling search spaces, partitions, translation patterns, dial-peers, translation rules, and translation profiles; performing over 50 passive and active wireless surveys utilizing both AirMagnet and Ekahau software; paging systems integration with CUCM, configuration, and testing. Show less

- Provided complete oversight and technical administration for the ISP mail services, reporting directly to the CEO and President on all email and spam activity.- Managed over 500,000 email and spam filter accounts. Managed and maintained all Dell Email Clusters and backend storage, and maintained third-tier support for all email and spam filter accounts.- Implemented numerous updates and structure changes to provide better efficiency of email and spam system. Traced and prosecuted… Show more - Provided complete oversight and technical administration for the ISP mail services, reporting directly to the CEO and President on all email and spam activity.- Managed over 500,000 email and spam filter accounts. Managed and maintained all Dell Email Clusters and backend storage, and maintained third-tier support for all email and spam filter accounts.- Implemented numerous updates and structure changes to provide better efficiency of email and spam system. Traced and prosecuted numerous spam offenders.- Performed both onsite and classroom instruction, including courses on multiple proprietary software systems, Microsoft Office Suite, A+ Training Classes, Outlook Email, Multiple Shipping and Receiving formats, and other standard Microsoft Operating Systems (Windows 2000 & XP), among others. Show less

- Managed the implementation of nearly 500 new laptop, desktop, and thin client machines in a 4-week period, collecting individual computer operation information from more than 450 users.- Designed all implementation process and pilot procedures, implementation documents, and installation instructions.- Coordinated installation times across departments; instructed to users on new processes, implementation, and installation.- Optimized the helpdesk and troubleshooting procedures to… Show more - Managed the implementation of nearly 500 new laptop, desktop, and thin client machines in a 4-week period, collecting individual computer operation information from more than 450 users.- Designed all implementation process and pilot procedures, implementation documents, and installation instructions.- Coordinated installation times across departments; instructed to users on new processes, implementation, and installation.- Optimized the helpdesk and troubleshooting procedures to accommodate users with new computer-related problems.- Assisted the senior engineer in the complete implementation of Cisco IPT and Switching solutions at the London, Lima, and Findlay school systems, including the installation of an end-to-end Cisco VOIP solution with phones in every classroom and call manager configuration. Provided ongoing support and maintenance for all troubleshooting issues. Show less

(Sold to SARCOM)- Started, organized, and successfully grew a new computer consulting firm offering various computer and technology services to businesses.- Acted as the lead technical consultant and head project manager on all major installations, rollouts, and deployments.- Managed clients, distributors, and vendors directly. - Ensured the highest customer experience and satisfaction, performing customer follow-ups and check-ins personally.