- Led a team of Account Managers, achieving a combined quota attainment of 125%.- Increased client Net Promoter Score (NPS) by 8 points for high- profile accounts through proactive communication and issue resolution. - Secured and managed a portfolio of key clients, resulting in a 25% increase in annual recurring revenue (ARR) from these accounts. - Leveraged strong cross-cultural communication skills to successfully manage a global client base, spanning the USA, Canada, the Middle East, and diverse regions in India. - Developed and implemented strategic account plans that increased client retention by 10%, focusing on long-term client success.- Streamlined client onboarding processes by 20%, reducing time-to- value and improving client experience.- Identified training and development opportunities for team members, nurturing their professional growth.- Strategically allocate resources to optimize account coverage and maximize client satisfaction.- Collaborate with cross-functional departments to develop comprehensive solutions for clients' evolving needs.

- Managed a portfolio of key client accounts, fostering strong relationships and ensuring customer satisfaction.- Identified opportunities for upselling and cross-selling products and services, resulting in a 20% increase in revenue. - Collaborated with cross-functional teams, including sales, marketing, and product development, to drive successful project execution. - Conducted regular client meetings and presentations, effectively communicating the value proposition and addressing client concerns. - Actively monitored industry trends and competitor activities to identify new business opportunities and stay ahead of the curve. - Supported clients throughout the onboarding process, providing training and guidance on product usage.

- Provided data-driven insights and customized reports to support SEO strategy decisions, ultimately boosting lead conversions. - Developed and implemented automated reporting processes to improve data analysis efficiency and communication.- Prepared customised reports that helped in setting Goals and develop Roadmap.

- Observed the process in various divisions of the company that uses JDE and understand the workflow - Learnt different types of support tickets raised and ways to solve them with unique strategies - Upgraded my hardware skills by teaming up with System Engineering and Maintenance Department

- Worked on the Functional and Operational Process- Trained and Mentored the new team members- Worked with business teams to understand business issues and data challenges