Senior IT Technical Support Engineer / Site Coordinator at Vantage Health Plan / Affinity Health Group

IT Technical Support Engineer II / Site Coordinator at Vantage Health Plan / Affinity Health Group

- Live Chat Helpdesk Technician.- Remoted into user’s PCs to setup and install remote server login access.- Installed remote server print software.- Installed managed antivirus software.- Setup Exchange and / or Pop email on user’s PCs and mobile devices.- Managed and monitored shared and dedicated virtual server users.- Created / edited users in Active Directory.- Created / edited Exchange email users.- Diagnosed internet connection issues on users end.- Diagnosed and repaired email sending and receiving issues.- Diagnosed remote server login issues.- Diagnosed and repaired remote server printing issues.

- PC / Laptop Repair.- Diagnostics.- Hardware Installation.- Software Installation / Support.- Smartphone and Tablet Repair.- Network Setup.- Data Backup.- Data Recovery.- LCD / LED Replacement.- Virus / Spyware / Ad-ware Removal.- Point of Sale Installation / Repair.

Dell Certified Systems Expert (DCSE) Certifications:- DCSE Foundation 2010 Desktops Certification (Cert ID: 3016)- DCSE Foundations 2010 Portables Certification (Cert ID: 2003) - DCSE Foundations 2013 Alienware Certification (Cert ID: 3115) - DCSE Foundations 2013 Desktops Certification (Cert ID: 3114)- DCSE Foundations 2013 Portables Certification (Cert ID: 3116) - DCSE Foundations 2013 Ruggedized Certification (Cert ID: 3117)- DCSE Latitude 10 Certification (Cert ID: 3102) - DCSE Vostro 5460 Certification (Cert ID: 3107)- DCSE Vostro 5560 Certification (Cert ID: 3112)- DCSE XPS 1810 - 18 Certification (Cert ID: 3110) - DCSE XPS 9Q23 - 12 Certification (Cert ID: 3089)- DCSE On-Site Troubleshooting Certification (Cert ID: 3028)- DCSE Microsoft Windows 8 Certification (Cert ID: 3086)- DCSE Customer Induced Damage AcknowledgementDuties:- Fulfilled Next Business Day warranty repair.- Self-manage scheduling times for repair services with clients.- Fulfilled residential & business Dell warranty repair service.- Traveled to client’s location within 60 mile radius for set appointment of repair(s.)- Replace and/or repair: Motherboards, Power Supplies, Hard Drives, Entire Laptop & Desktop Chassis, Optical Drives, RAM, PCI Cards, LCD/LED Screens, Fans, Heatsinks, CPU's, I/O Panels, Wiring, Etc.- Responsible for FedEx part pick up and return of broken, burned out, or unused parts.- Further diagnostics of issues & ordering new parts for completion of project fix.- Open and close dispatches via phone with Dell / Unisys.- Close dispatches with Smart Tech via Google Docs online form.

- Supervised and Directed: Anchors, Reporters, Producers, Audio Operators, Studio Camera Operators, Master Controllers, Chyron (Character Generator) Operators, Teleprompter Operators, and Live Truck Field Photographers, while simultaneously operating a Ross Vision-III Control Board Switcher and HD Video Servers.- Responsible for giving verbal commands over headset / in ear IFB to all listed operators, reporters, anchors, etc with accurate timing down to the millisecond, while also operating the Control Board Switcher and HD video servers.- Creation of graphics as requested from Anchors, Reporters, and Producers in Adobe Photoshop Suite.- I was responsible for, and supervised Live On-air news broadcasts for 8 years at KNOE. - Integral in hiring / interviewing new applicants.

I was the primary Technical Audio Operator, and backup Technical Director for live on-air broadcasts. Other duties included occasional Master Control Operation and Studio Camera Operation.