Dedicated professional with 13+ years experience in F&B industry. Specializes in maximizing profitability through cost control, marketing campaigns & strategies development. Possesses practical knowledge and experience in marketing & managing customer relations through innovative and effective customer management techniques. Applies strong strategic planning & analytical skills to maximize business profitability. A resourceful team player who excels at building trusting relationships with customers & colleagues.
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Group Operations ManagerLye Group Apr 2018 - Nov 2022Kuala Lumpur, Federal Territory Of Kuala Lumpur, MalaysiaOverseeing the operations of all restaurants within the group. Responsible for managing and operationalizing the business plan and ensuring that all restaurant locations meet or exceed financial goals and customer satisfaction objectives. 1. Leading and overseeing daily restaurant operations across all locations.2. Developing and implementing policies and procedures to ensure effective and efficient management of all restaurants.3. Ensuring that all operational strategies are consistently executed and adhere to company standards.4. Monitoring financial records and reports, analyzing business performance and identifying solutions to improve profitability.5. Developing budgets and reviewing financial reports to determine areas of cost reduction and improved revenue.6. Identifying and implementing new business opportunities to grow and expand the business.7. Managing staffing levels, performance, and scheduling of employees to ensure optimal efficiency.8. Ensuring that all safety and hygiene standards are strictly adhered to in all restaurants.9. Maintaining strong relationships with suppliers and vendors to ensure that all products and services are delivered on time and within budgets.10. Providing training and support to employees in accordance with company policies and procedures.11. Representing the company at meetings, events, and conferences to promote the group of restaurants.Extensive knowledge of the restaurant industry, budget planning, and financial management. You should be a strategic thinker with strong leadership and organizational skills. Excellent communication and interpersonal abilities dealing with multiple teams across all restaurant locations.
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Operations ManagerThe Roof Malaysia Jul 2015 - Mar 2017Kuala Lumpur, Malaysia
Joshua Thomas Skills
Joshua Thomas Education Details
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Kolej KduElectrical, Electronics And Communications Engineering
Frequently Asked Questions about Joshua Thomas
What is Joshua Thomas's role at the current company?
Joshua Thomas's current role is Operations Manager at The Roof Malaysia.
What schools did Joshua Thomas attend?
Joshua Thomas attended Kolej Kdu.
What skills is Joshua Thomas known for?
Joshua Thomas has skills like Management, Microsoft Office, Customer Service, Team Management, Microsoft Excel, Leadership, Strategic Planning, Team Leadership, Business Development, Sales, Data Analysis, Customer Relationship Management.
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J. Joshua Thomas
Associate Professor At Uow Malaysia Kdu Penang University College| Lecturer- Researcher- Technical Trainer|Visiting Fellow|Honorary ProfessorBayan Lepas1yahoo.com -
Joshua Simon Thomas
Rawang -
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