Joshua Nelson Email & Phone Number

Chicago, Illinois, United States

• Configured and implemented system backups to ensure data integrity and recovery, safeguarding critical business information.• Identified and resolved complex problems with desktops, laptops, printers, and remote computing systems, minimizing operational disruptions.• Installed and maintained local network hardware, ensuring robust and reliable network performance.• Provided extensive user support for both hardware and software issues, improving user satisfaction and efficiency.• Managed hardware and software deployment, ensuring smooth implementation and seamless integration into the existing infrastructure.• Configured and managed office phone systems, optimizing communication efficiency within the organization.

• Developed customized lesson plans using practice tests and other resources to identify areas for improvement and address individual student needs.• Conducted one-on-one tutoring sessions to teach test strategies and enhance students' understanding of critical reading, math, and writing skills.• Increased students' scores by an average of over 100 points.

• Mentored student teams, providing constructive advice on designing, building, and coding robots, fostering innovation and teamwork.• Acted as a referee during competitions, scoring matches accurately and ensuring all teams adhered to competition rules, promoting a fair and supportive environment.