Joshua Nelson Email & Phone Number

Chicago, Illinois, United States

• Configured and implemented system backups to ensure data integrity and recovery, safeguarding critical business information.
• Identified and resolved complex problems with desktops, laptops, printers, and remote computing systems, minimizing operational disruptions.
• Installed and maintained local network hardware, ensuring robust and reliable network performance.
• Provided extensive user support for both hardware and software issues, improving user satisfaction and efficiency.
• Managed hardware and software deployment, ensuring smooth implementation and seamless integration into the existing infrastructure.
• Configured and managed office phone systems, optimizing communication efficiency within the organization.

• Developed customized lesson plans using practice tests and other resources to identify areas for improvement and address individual student needs.
• Conducted one-on-one tutoring sessions to teach test strategies and enhance students' understanding of critical reading, math, and writing skills.
• Increased students' scores by an average of over 100 points.

• Mentored student teams, providing constructive advice on designing, building, and coding robots, fostering innovation and teamwork.
• Acted as a referee during competitions, scoring matches accurately and ensuring all teams adhered to competition rules, promoting a fair and supportive environment.