Joshua Van Epps Email & Phone Number

New York, New York, United States

• Acted as the product owner for the College Board’s SAT Suite of Assessments educator business applications that include a test ordering system, student bulk registration system, K-12 reporting system, and higher.
• Utilized agile development methodologies to support the development of educator business applications on AWS cloud-based platforms i
• Led cross-functional teams that included program, state and district, higher education, marketing and communications, user experience, finance, operations, technology, research and development, customer service, and/or.
• Responsible for prioritizing feature implementation projects as well as team capacity planning
• Partnered with web analytics teams to track, monitor, and report application feature usage to inform business decisions and project prioritization
• Partnered with training teams to create virtual and in-person training supports, and led or facilitated end user training webinars

Syracuse, New York

• Led a cross-functional core team responsible for development of a web-based product configuration tool that was integrated with an SAP business system, quoting tool, and CAD systems
• Created and managed project plans and worked with product, technology, and business groups to define and manage project scope and timelines
• Led cross-functional product development, material management, and UI requirements sessions
• Created rule-based product models using Cincom product modeling tools
• Created product configuration UI’s using web based tools and led custom UI design development

Skaneateles Falls, NY

• Led and facilitated cross-functional team requirement sessions for medical software development
• Created and reviewed software design, UI workflow, and training documentation
• Created excel based project management tools to track, resolve, and report on project tasks

New York, NY & Syracuse, NY

• Led and facilitated cross-functional requirement sessions for a web-based instructional and assessment content delivery product and content management design tool
• Managed project plans for content readiness and migration from legacy systems to new platforms
• Created quality assurance and user acceptance test cases, and led and executed test sessions

New York, NY

• Technical Project Manager – Oct. 2008 – Feb. 2010Technical Operations Manager – Dec. 2006 – Oct. 2008
• Created project plans for a Siebel CRM system, web-based recruitment product platform, and knowledge management system
• Facilitated cross functional team meetings to define project needs and priorities and worked with technical and business teams to analyze and finalize technical designs
• Managed a team of four system support representatives that provided end user support to 200+ users
• Managed the analysis and first level triage of issues in integrated systems: CRM, billing, reporting, web-based job board, and knowledge management system
• Coached team members on daily work functions, long range projects, and individual career paths

Masters, Management & Systems

Bachelors, Sociology Speech And Communication