Joshua Van Epps Email & Phone Number

New York, New York, United States

•Acted as the product owner for the College Board’s SAT Suite of Assessments educator business applications that include a test ordering system, student bulk registration system, K-12 reporting system, and higher education reporting system supporting 107,000+ users across 30,000+ organizations•Utilized agile development methodologies to support the development of educator business applications on AWS cloud-based platforms i•Led cross-functional teams that included program, state and district, higher education, marketing and communications, user experience, finance, operations, technology, research and development, customer service, and/or legal to define project scope and requirements for business application development•Responsible for prioritizing feature implementation projects as well as team capacity planning•Partnered with web analytics teams to track, monitor, and report application feature usage to inform business decisions and project prioritization•Partnered with training teams to create virtual and in-person training supports, and led or facilitated end user training webinars •Monitored and analyzed system issue escalations and created prioritized resolution plans which included impact management and communication to internal and external stakeholders

Syracuse, New York

•Led a cross-functional core team responsible for development of a web-based product configuration tool that was integrated with an SAP business system, quoting tool, and CAD systems•Created and managed project plans and worked with product, technology, and business groups to define and manage project scope and timelines•Led cross-functional product development, material management, and UI requirements sessions •Created rule-based product models using Cincom product modeling tools•Created product configuration UI’s using web based tools and led custom UI design development

Skaneateles Falls, Ny

•Led and facilitated cross-functional team requirement sessions for medical software development •Created and reviewed software design, UI workflow, and training documentation •Created excel based project management tools to track, resolve, and report on project tasks

New York, Ny & Syracuse, Ny

•Led and facilitated cross-functional requirement sessions for a web-based instructional and assessment content delivery product and content management design tool•Managed project plans for content readiness and migration from legacy systems to new platforms•Created quality assurance and user acceptance test cases, and led and executed test sessions

New York, Ny

Technical Project Manager – Oct. 2008 – Feb. 2010Technical Operations Manager – Dec. 2006 – Oct. 2008•Created project plans for a Siebel CRM system, web-based recruitment product platform, and knowledge management system•Facilitated cross functional team meetings to define project needs and priorities and worked with technical and business teams to analyze and finalize technical designs •Managed a team of four system support representatives that provided end user support to 200+ users•Managed the analysis and first level triage of issues in integrated systems: CRM, billing, reporting, web-based job board, and knowledge management system•Coached team members on daily work functions, long range projects, and individual career paths

Masters, Management & Systems

Bachelors, Sociology Speech And Communication