Managed high level communication with clients and internal leadership on all escalations from engagement to resolution.Coordinate and work cross-functionally to prevent and resolve critical issues.Create tickets, respond to tickets, and escalate tickets as necessary to the proper groups.Escalated roadblocks with internal departments up to and including legal level to ensure propermanagement involvement and awareness.Analyze escalation performance metrics and quality trends, and provides recommendations/proposals for process or product improvement.Maintain and improve procedures for customer and field personnel reporting on the resolution of mission- critical systems issues.Support the Retail Customer Care teams through real time telephone support via inbound and outbound calls, email and other tools. This role is expected to be able to provide flexible coverage for all Support teams (Frontline Service and Specialty Support)Handle critical customer cases and extraordinary scenarios from frontline specialists, Develop creative solutions to complex customer issues while maintaining service level expectations and target timelines.Use partnerships to resolve unusual situations, including outreach and follow up.Identify emerging customer trends, suggest process improvements, and share feedback to enhance the customer experience.

Promote and model the benefits of the Apple ecosystem to customers, internal team and the community at large.Serve as the ambassador of Apples passions, products and services to my peers through learning opportunity and mentorship.Use storytelling to illustrate how a personal interest or hobby can be brought to life using technology.Maintain tremendous knowledge of products , technologies, and trends to facilitate relevant workshops and activities and employee training.Promote workshops effectively to maximize attendance and engagement for ongoing services and products.Mentor and train members of the creative team to develop their knowledge and skills,Seek , analyze , interpret, and act on feedback from peers and the customer service feedback to improve the Apple Store experience.Deliver outstanding sessions with strong customer experience that includes the entire store environment.Demonstrated ability to connect with customer through storytelling, exceptional interpersonal and teaching skills,Extraordinary presentation and public speaking skills with demonstrated ability to adapt to a complex audience with many learning styles.Extensive experience using technology in a creative environment, A deep and genuine connection to peoples passions , Considered a mentor amongst peers,Extensive experience in sound and video editing and music production. Events management

Development of brand awareness and online reputation, SEO and generation of inbound traffic using a modern relevant approach.Administrate the creation and publishing of the relevant, original, high-quality creative content,identify and improve organizational development. (employee training, training and process videos, company manuals and identify statement, recognition and rewards for participation in the company marketing and online persona.Creation of visual content capable of having a a lasting effect on the viewer, Web development and content strategy, measuring and analyzing ROI.Created original television shows for A and E Network based on daily activity of High Country Healing.Instrumental in managing the company’s content-related assets.

Locate and repair above and below ground utility services, including electrical ,high pressure gas, telephone, high profile fiber-optic and cable television, for public entities, corporate, government and individual clients.Interact with utility managers, on-site personnel, homeowners, and contractors to identify and solvelocate issues. Prioritize locate and repair request and optimize route to achieve goals. Provide on-call service for emergence damage prevention services.Read and understand topographic and utility maps and blueprints to identify underground utilities and abandoned services. Proficient with the majority of locating equipment currently on the market. GPR, RF,EM. Sonar, Witching.Maintain company Vehicle to required safety and cleanliness standards.

Designed, architected and developed web-based and standalone applications while adhering to defined engineering procedures and practices and client specifications.Consulted with clients regarding product specifications and requirements.Provided technical leadership and project management to multiple teams simultaneously engaged in various stages of project development and implementation.Acted as primary customer service / technical service point-of-contact. Responsible for specialized needs regarding all aspects of web hosting service. Monitored team performance and scheduling.Built, configured and installed custom servers for collocated hosting environment. Monitored and maintained security and server performance for each web server in collocation farm.PayrollResearched and developed strategy for new technology and applications within business model.Created and managed Internet Sales Division by establishing relationships with major online auction companies and other online sales venues. Implemented web presence strategy.Developed Distributed Inventory Control System, allowing clients to track asset disposition in near-real time. Performed system installation, maintenance and training at various nationwide locations.

Performed on-site mobile security robot testing, deployment, design and troubleshooting. Acted as primary technical and customer support contact.Developed hardware and software to improve the range and stability of wireless robotics control system.Designed and fabricated additional custom hardware for specialized applications. Patents on sonar navigation and gear assembly for three gear drive chain.Worked with engineers and manufacturing to develop quality control measures and procedures.