Working closely with clients and sub-contractors to deliver efficient campaign briefings, and direction for luxury brands that wish to restructure their customer experience. - Successful in managing project launches, leading to brand contract extensions and new clients. - Effective coordination of in store evaluators across UK, Scandinavia and Ireland. - Proposed feedback on new evaluation services, aiding in the transition of brands from in store service to multi-channel experience.

Team Leader of virtual map creation projects across Europe to capture digital imagery for improvements to Google Maps. - Supervised and coordinated teams to ensure essential delivery of all project requirements and key milestones. - Completed new software testing and provided recommendations for improvements for Nexus and Google pilot tests prior to project usage. - Booked travel and accommodation for team, processed expenses and planned monthly trip routes.

- Presided over customer standards being maintained - worked directly with customers to deal with escalated complaints and issues implementing mutually beneficial resolutions. - Suggested new processes for seasonal events to ease congestion. - Managed store financial targets through efficient monitoring of sales activities.