Joshua Wright Email & Phone Number

London, ON, CA

Toronto, Ontario, Canada

Toronto, Ontario, Canada

• Consult multiple companies in Lane Four’s portfolio from early-stage start-ups to Fortune 500 corporations
• Specialize wide range of Salesforce services such as implementation (service cloud, sales cloud, revenue cloud, CPQ, reporting, integrations & tech stack)
• Diagnose bottlenecks in business processes and create over 100 customized process improvements by heavily automating various client’s Salesforce organization

Toronto, Ontario, Canada

• Grew & Coached Customer Success Team for SaaS product from 40 to 150+ customers, 100% client renewals, 1000% ARR growth, and acquisition by the market leader
• Ranked highest in market on product direction, product preformance, and quality of support on G2
• Lead product configuration, quality assurance testing, implementation and support for all high priority product issues and clients

Mississauga, Ontario, Canada

• Create weekly shipping & buying strategies that will optimize the allocation of products by leveraging business tools to analyze department specific sales trends, inventory optimization, store volumes and demographics
• Create accurate, efficient automation to support the distribution center processes, products and employees
• Increased the branches overall score by consistently receiving high ratings on Customer Pulse, a system that allows customers to rate the level of individual service they received

London, Canada Area

• Founded, Managed and operated a partnered Amazon drop shipping business with gross sales of $125,830
• Build and design a product and market portfolio, website and warehousing while continuously tracking product feasibility, market attractiveness and financial feasibility
• Purchase, collect and inventory miscellaneous products to prepare items for resale

St Catharines, Ontario, Canada

• Responsible for overseeing and managing two areas of production while ensuring targets are met and safety and quality are kept as a priority.
• Managed scheduling personnel, following and updating the forecast database, fulfilling both internal and external orders and designing and implementing improvement processes.

Toronto, Ontario, Canada

• Provide technical delivery, supply chain management, client engagement, contract management and project governance as it relates to Telecommunication Network Services projects, business requests and operational.
• Work with internal teams to assist in the verification of inventory for the U.S network to ensure all systems are updated in Telemanager System
• Access records and update machine type and Hardware ID in system database for SMART ATM project

London, Ontario, Canada

• Landscaped and maintained city parks and property by overseeing the general appearance and health of garden plants and trees to ensure positive public image of Forest City
• Represented City of London to public and resolved customer complaints to promote positive city images

London, Ontario, Canada

• Opened building and prepared/maintained pool according to employer policies and procedures to adhere to health and safety regulations and to ensure safety of public
• Reconciled cash balances while following all regulations, manage cash and charge transactions, and organize debit and visa receipts to proof daily transaction and record performance of facility
• Provided front line service to customers, answering inquires and organizing, ordering and maintaining inventory of cleaning products to improve daily operation and efficiency for team members

Bachelor Of Business Administration - Bba, Computer And Information Sciences, General

Bachelor Of Business Administration - Bba, Computer Science