- Managed and updated student, parent, and alumni information using Salesforce and Excel.- Ensured data accuracy and facilitated efficient communication by maintaining organized records and regularly updating contact details and event participation records.

-Improved workplace productivity by providing key findings from a self-designed experiment to determine whether highlighting or clicking a document is faster-Enhanced document identification and prioritization workflow through the development of a webpage that auto-labels documents and bolds key terms-Analyzed outputs of neural and non-neural search systems to understand per-query behavior.

- Enhanced workplace efficiency by setting up and configuring new government computers (Mac and Windows) and retiring outdated ones, fostering a more productive environment for employees.- Streamlined future computer refreshes through the deployment of Thin Client Workstations on employee machines. Developed customized installation software to expedite government computer deployment, showcasing technical proficiency.- Provided comprehensive IT support, collaborating with manufacturers… Show more - Enhanced workplace efficiency by setting up and configuring new government computers (Mac and Windows) and retiring outdated ones, fostering a more productive environment for employees.- Streamlined future computer refreshes through the deployment of Thin Client Workstations on employee machines. Developed customized installation software to expedite government computer deployment, showcasing technical proficiency.- Provided comprehensive IT support, collaborating with manufacturers (HP and Dell) to obtain hardware replacement parts. Ensured accurate documentation of Walk-In IT Service Requests for efficient service management. Show less