• Virtual assistance, content moderation, community management, and customer service expertise.• Proficient in managing online platforms and maintaining a safe, healthy environment.• Led teams and interacted with members, clients, and trainees to drive success and maintain high-quality standards.• Accomplished strong customer relationships and consistently met customer needs, with a strong focus on customer engagement and problem resolution.
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It Customer AssociateAccentureSan Pedro, Ph
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Virtual AssistantLaoang Digital Marketing Services Feb 2023 - PresentPhilippines• Creating reports, creating daily social media content, organizing data, responding to customer inquiries, data entry, summarizing documents, filling documents, exporting transaction details, and updating project's daily and weekly files. -
Virtual AssistantBulls And Apes Project Feb 2023 - Sep 2023• Creating reports, organizing data, responding to customer inquiries, data entry, summarizing documents, exporting transaction details, and updating project's daily and weekly files. -
Content ModeratorSutherland Aug 2022 - Mar 2023Philippines• Managing reported Twitter content, vendor inquiries, rule enforcement, maintaining a safe environment, and content moderation. -
Content Writer And ModeratorCrypto Pinas Apr 2022 - Jan 2023Philippines• Managing Facebook community, sharing cryptocurrency info and learning materials, engaging with members, executing team strategies, and tracking content analytics for relevance. -
Customer Service RepresentativeAlorica Aug 2021 - Jun 2022Philippines• Managing customer concerns, appointments, orders, refunds, and account-related tasks while emphasizing customer relationships, issue resolution, and efficient communication via email and phone. -
Community ModeratorQuantic Capital Limited May 2021 - Nov 2021United Kingdom• Managing Discord, Twitter, and Facebook accounts, ensuring a safe environment, making announcements, engaging with members and clients, monitoring behavior, and enforcing rules in discussions
Joshua Mike Punzalan Education Details
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Ieti College Of Science And Technology2.5
Frequently Asked Questions about Joshua Mike Punzalan
What company does Joshua Mike Punzalan work for?
Joshua Mike Punzalan works for Accenture
What is Joshua Mike Punzalan's role at the current company?
Joshua Mike Punzalan's current role is IT Customer Associate.
What schools did Joshua Mike Punzalan attend?
Joshua Mike Punzalan attended Adamson University, Ieti College Of Science And Technology.
Who are Joshua Mike Punzalan's colleagues?
Joshua Mike Punzalan's colleagues are Kumail Esaf, Samuel D. Russell, Sankar Narayanan R, Shashwat Shivam, Ajith Kumar, Janardan C., Nishika Aravind.
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