AeroLeads people directory · profile
Joshua D. Email & Phone Number
Vice President Customer and Network Operations
at
NOVOS FiBER
2 work emails found
@frontier.com
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Vice President Customer and Network Operations
Location
Melissa, Texas, United States
Company size
Who is Joshua D.? Overview
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Quick answer
Joshua D. is listed as Vice President Customer and Network Operations at NOVOS FiBER, a company with 45 employees, based in Melissa, Texas, United States. AeroLeads shows a work email signal at frontier.com and a matched LinkedIn profile for Joshua D..
Joshua D. previously worked as Director - Product Owner at Frontier Communications and Director - Advanced Technical Services at Frontier Communications. Joshua D. holds Master Of Business Administration - Mba, Strategic Management from University Of North Texas College Of Business.
Company email context
Email format at NOVOS FiBER
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*@frontier.com
71% confidence
AeroLeads found 2 current-domain work email signals for Joshua D.. Compare company email patterns before reaching out.
Profile bio
About Joshua D.
What kind of customer experience do you expect? This question has fueled my drive for excellence in customer experience. I am a dynamic, solutions-oriented leader driving process and performance improvement positively impacting the customer experience. It is my goal to improve the customer experience, changing the way they do business and revolutionizing how transactions are performed. Through self-service and empowerment, improved internal training and system enhancements I strive to guide customers back into the good graces of our industry. I drive performance through: - Transformation Change- Technology Transformation- Strategic Management- Agile Integration- Performance Accountability
Listed skills include Troubleshooting, Telecommunications, Networking, Technical Support, and 32 others.
Current workplace
Joshua D.'s current company
Company context helps verify the profile and gives searchers a useful next step.
Novos Fiber
14 roles
Joshua D. work experience
A career timeline built from the work history available for this profile.
Director - Product Owner
CurrentPassionate about driving operational excellence and leveraging cutting-edge technology, I am a seasoned Director, Product Owner leading a dynamic Scrum team. My primary focus is on identifying and eliminating pain points caused by operational inefficiencies, with a keen eye on enhancing self-service capabilities and automation.In my role, I orchestrate.
Dec 2022 - Present
Director - Advanced Technical Services
Proudly spearheaded a high-impact role as Director of Advanced Technical Service, I've had the privilege of leading a dynamic organization of over 400 talented individuals. In just three years, our collective efforts reshaped the landscape of technical excellence across 6 centers spanning 5 geographically dispersed locations.Our journey was marked by a.
Mar 2020 - Dec 2022
Director - Technical Support Operations
As a dedicated Director of Technical Support Operations, I was at the forefront of driving excellence in customer service and technical support. Leading a dynamic cross-functional team, my mission was to elevate technical acumen and optimize system logic to streamline processes and procedures.In this role, I leveraged a strategic approach to empower my.
Nov 2018 - Mar 2020
Manager - Noc Tier Ii - Ip/Data
In the fast-paced realm of data networks at Frontier, I served as a dedicated Manager, leading a dynamic team of Tier 2 IP/Data Specialists. Navigating a demanding environment, my focus remained with maintaining a real-time understanding of Frontier's Data network, ensuring its optimal performance.In this role, I exceled at prioritizing dynamic workloads.
Apr 2017 - Oct 2018
Advanced Technical Services - Network Operations Supervisor
As a Network Operations Supervisor for Advanced Technical Services, I proudly served as a Leader & Coach of the Fiber Network Technician (FNT) team. In the dynamic realm of fiber-provided voice, data, and video services, my role encompassed steering a team that excelled in Tier 2 triage trouble reports, fault isolation, and dispatching technicians as.
Apr 2016 - Mar 2017
Supervisor - Network Operations - Technical Customer Service
🔧 Leader & Coach, FNT Team | Orchestrating Excellence in Fiber Network Services 🌐Proudly leading the Fiber Network Technician (FNT) team, I fostered a culture of expertise and excellence in managing Tier 2 triage trouble reports, fault isolation, and dispatching technicians as needed. Our mission revolved around seamlessly resolving and closing trouble.
Mar 2015 - Apr 2016
Supervisor - Technical Customer Service
📞 Online Customer Service Supervisor | Driving Technology Innovation for Enhanced Customer Experiences 🌐As the Supervisor of an online customer service team handling requests across FiOS, Copper, and HSI networks hosted with Verizon Communications network, I am fueled by a passion to push the limits of technology innovation. I lead a team committed to.
Mar 2011 - Mar 2015
Fiber Customer Support Analyst - Internal Help Desk
Served as a Tier II POC (Point of Contact) for the Fiber Customer Support Analyst group. Includes escalation, fault isolation and general assistance to frontline support teams interacting with end users. Served as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video.
Dec 2010 - Mar 2011
Fiber Customer Support Analyst - Workforce Development
Developed, implemented and delivered strategic training programs designed to improve overall retention rates for small to medium business customer initial and follow-up sales communications. Worked closely with local business sales and service call centers to identify knowledge gaps in product functionality as it relates to the individual needs of a given.
Dec 2009 - Dec 2010
Fiber Customer Support Analyst - Business
Served as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Provide activation support for Fiber Optic services, analyzing and isolating trouble conditions and work towards resolving the trouble issues. Assist in networking topologies for customers in the.
Apr 2008 - Dec 2009
Fiber Customer Support Analyst
Served as the initial point of contact for provisioning and/or maintenance customer inquiries concerning their fiber based voice, data and/or video services. Provide activation support for Fiber Optic services, analyzing and isolating trouble conditions and work towards resolving the trouble issues. Assist in networking topologies for customers in the.
Apr 2006 - Apr 2008
Business Customer Representative
Fiber Business Sales Representative in outside sales to Fiber Provided businesses in California, Texas, Florida, Indiana and Oregon. Qouta driven position to meet the current rollout of the New Fiber Optic network for Verizon Communications going to both business and residential neighborhoods.
Feb 2005 - Apr 2006
Online Sales Associate
Carrot Ink
Online and phone based outside sales associate of aftermarket private labeled inkjet and laser printer cartridges. www.carrotink.com
Aug 2002 - Feb 2005
5 education records
Joshua D. education
Master Of Business Administration - Mba, Strategic Management
Bachelor Of Applied Arts & Science, Applied Technology & Performance Improvement, 3.875
Associate'S Degree, Computer Information Systems, Computer Science (School Of Business, Information & Engineering Tech), 3.74 (Cum Laude)
Business, Business Administration And Management, General
Diploma, Military Study, Business Professionals Of America, C++ Beginning Programming
Billy Ryan High School
FAQ
Frequently asked questions about Joshua D.
Quick answers generated from the profile data available on this page.
What company does Joshua D. work for?
Joshua D. works for NOVOS FiBER.
What is Joshua D.'s role at NOVOS FiBER?
Joshua D. is listed as Vice President Customer and Network Operations at NOVOS FiBER.
What is Joshua D.'s email address?
AeroLeads has found 2 work email signals at @frontier.com for Joshua D. at NOVOS FiBER.
Where is Joshua D. based?
Joshua D. is based in Melissa, Texas, United States while working with NOVOS FiBER.
What companies has Joshua D. worked for?
Joshua D. has worked for Novos Fiber, Frontier Communications, Verizon, Verizon Fiber Solutions Center, and Verizon Communications, Inc..
How can I contact Joshua D.?
You can use AeroLeads to view verified contact signals for Joshua D. at NOVOS FiBER, including work email, phone, and LinkedIn data when available.
What schools did Joshua D. attend?
Joshua D. holds Master Of Business Administration - Mba, Strategic Management from University Of North Texas College Of Business.
What skills is Joshua D. known for?
Joshua D. is listed with skills including Troubleshooting, Telecommunications, Networking, Technical Support, Call Centers, Voip, Optical Fiber, and Lan Wan.
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