Joshua Farr Email & Phone Number

Nashville, Tennessee, US

Supporting UBreakiFix Distro team

Nashville, Tennessee, US

• Led the development of an AI chatbot for Asurion, deployed on AWS with secure authentication and user datamanagement, used by 200+ experts, enhancing their sales capabilities and driving increased revenue.
• Architected and deployed a strategic API package, to help streamline communication between the three internal CRMs and the Twilio Flex platform. Emphasized scalability and user-friendly functionality to enhance overall.
• Revamped portions of the Twilio Flex platform's backend serverless infrastructure, transitioning from JavaScript to Typescript for enhanced scalability in anticipation of future expansions. Played a key role in.
• Contributed to an internal AI hackathon team involved in creating an AI-assisted tool dedicated to generating comprehensive Readme.md files for entire repositories. Assumed a leadership role in driving the development.

Nashville, Tennessee, US

• Responsible for managing a portfolio of initiatives totaling $8.2 million in yearly cost savings through utilizing DMAIC methodology to identify, size, and execute process improvement projects.
• Supported initiatives across all lines of business for Customer Solutions, leading multiple projects using Lean/Six Sigma strategies to meet all operational and annual operating plan requirements.
• Identified and directed process improvement opportunities and provided preliminary financial sizing for resource prioritization.
• Lead cross-functional team in successful completion of assigned projects – generated solutions to complex business problems through the utilization of fact-based, decision-making methodologies to meet set KPI goals.
• Developed costs-based analysis to help justify costs associated with key process solutions
• Utilized data to consult and drive effective business strategy at an enterprise level.

US

• Responsible for a $20 million supply chain network consisting of 600 unique part numbers across 30 Suppliers in both the United States and Mexico for 2 automotive manufacturing facilities.
• Conducted root-cause analysis using methods of lean manufacturing: 6 Sigma, 5S, and 5-why to countermeasure past supplier issues to prevent future production line impact – over $2.7 million in projected savings.
• Conducted process mapping and time/capability studies to improve throughput by 20%, eliminate bottlenecks, and ensure adherence to strict customer specifications.
• Facilitated Lean, Kaizen, Rapid Decision Making and other problem solving and improvement sessions to prevent $18 million production loss to Just-in-time automotive production line.
• Deployed a Lean toolkit utilizing PDCA, DMAIC, value stream mapping, SIPOC, quick changeovers, Kaizen, problem solving, 5S, etc. to drive lean training and competence within the organization.
• Lead the strategic planning for critical suppliers to eliminate process waste by 25% and correct capacity issues to meet delivery KPIs.

Columbus, Ohio, US

• Manager in charge of coordinating marketing campaigns for the 53 individual units that comprise the student-life department at The Ohio State University.
• Optimized project workflow to increase turnaround time by 30%.
• Identified potential areas of concern for project deadlines and made adjustments as necessary.
• Created a tracking system for physical inventory that increased inventory accountability and accuracy to 100% within the department.
• Supervised, motivated, evaluated, and coached a team of 15 employees with 95% retention rate.
• Acted as a public relations liaison to sponsors of The Ohio State University.

• Team leader in charge of supervising the daily activities of twenty-five (25) volunteer humanitarians across the southern region of Tokyo in both English and Japanese.
• Collected and analyzed daily and weekly performance metrics to generate 1,250 weekly leads.
• Developed leadership training programs to increase cultural awareness, performance, and teamwork.
• Coordinated the logistics of all team member relocations.
• Overcame cultural barriers and developed fluency in the Japanese Language to successfully penetrate targeted customer segments.
• Worked closely with local businesses and community leaders to strengthen international relationships.

Washington, DC, US

Mentored 40 Midshipmen conducting professional development through one-on-one trainings held daily. Advised junior Midshipmen, assigning specific duties, and coordinating division training activities. Served as a logistician to coordinate weekly volunteer work for 50 Midshipmen between the Naval Academy and schools in Anne Arundel County, MD, via the.

Bachelor’S Degree, Business Logistics Management

Computer Science