Joshua Moore Email & Phone Number

Ozark, Mo, Us

West Hollywood, California, Us

Lead the team responsible for pre-sales activity. Collaborated closely with sales, product development, marketing, and other internal teams to align solutions with customer requirements and platform capabilities to drive value creation and strategic initiatives. Enabled and trained Account Executives and SDRs from lead-to-cash and optimized sales operations processes. • Implemented artificial intelligence and machine learning solutions to improve the data processing of implementations by 98%• Leveraged multiple tools to automate processes to improve the accuracy and speed of the sales cycle by 380%• Spearheaded multiple marketing initiatives, including a redesigned website, video mailers, and newspaper to increase engagement and leads by 220%

Lehi, Utah, Us

Maintained cross-departmental relationships to enable and support sales success. Acted as a strategic advisor for go-to-market strategy to accomplish sales targets for the business unit. Consulted, guided, and presented to prospects and customers on document management initiatives to achieve desired outcomes.• Innovated the practice of document management contributing to the disbandment of the Gartner Magic Quadrant for Content Services • Granted the first volunteer role as a vendor for ILTA Technology Content Coordinating team• Lead a team of Solutions Experts to improve efficiencies across multiple departments and services

Lehi, Utah, Us

Responsible for all presales activity within the Corporate business unit. Improved and automated presales processes to create more efficiency and increase closure rate. Trained Account Executives to become self-sufficient with sales opportunities. • Awarded ILTA Young Professional to Watch For in LegalTech Industry• Developed the NetDocuments Power Automate Connector and built a market around legal use cases for it• Maintained an 86% close rate for opportunities engaged on

Lehi, Utah, Us

Provided product demonstrations to ensure customer document management needs are met. Interacted with customers and partners to promote the company and solution. Presented in various public forums including conferences, webinars, etc.• Performed 1000+ demonstrations, established and ran proof of concepts, facilitated technical deep dive sessions• Improved the discovery process to capture relevant information which increased the closure rate of new deals by 17% • Enabled the Sales team to achieve 390% of sales quota

New York, Ny, Us

Managed and implemented 135 Teem SaaS implementations worth $464,745 in ARR resulting in 0 implementation support ticketsMaintained 81% project utilization with a ProServ goal of 75% where peers performed at 45%Updated methodology to improve the quality and consistency in delivery for the customer experience from Sales to Professional Services to Customer Success and SupportLayout the pros and cons of solution design in terms of technical complexity, future maintainability, usability, performance, scalability and project schedule/scope/budget impactContributed to transition to time and materials billing for Professional Services and rework of ProServ methodologyIdentified insights and recommendations to increase utilization, team productivity, and communication such as Salesforce email integrations with templates and automationsDeveloped training and enablement materials to reduce new hire training time from 6 weeks to 2 weeksMentored and trained 3 new hire Solution ConsultantsAssisted third-parties determine their best integration path with our product suiteBuilt and maintained strategic customer relationships at all levels of the organizationWorked with technologies such as Exchange, Office 365, G-Suite, Android, iOS, Crestron, SAML, APIs, Webhooks, and Networking

Lehi, Utah, Us

Managed and resolved 1513 escalated customer and partner support requests—137% more than escalations engineer averageCreated and managed 102 bugs and product backlog investigationsIncreased ticket deflection and increased customer self-service through improved documentation, updated ticket portal, and community forumWorked directly with customers, support, engineering and operations as needed to resolve casesProvided technical consulting to customers and partners relating to the serviceProvided best practices and tips/tricks of the service to customers and partnersQuickly ramped-up on new releases, enhancements, and product functionality to ensure successful support of these features for customersPresented at NetDocuments 2018 ndElevate annual conferenceParticipated in product enhancement and stabilization reviewsProvided on-going training to 13 Support EngineersWorked with technologies such as Microsoft Office, Exchange, Windows, Mac OS, iOS, Android, SAML, OAuth, OpenID Connect, and REST API

Lehi, Utah, Us

Managed and resolved 5131 support tickets—53% more tickets than support engineer average Maintained CSAT of 97%+Resolved 34% of cases within 24 hours—321.5 hours being the average resolution timePresented at 2017 NetDocuments Partner SummitImplemented time-saving ticket resolution techniques by introducing new support tools such as TeamViewer and improving Zendesk macros, views, triggers, and automationsHeld weekly virtual trainings for 2 UK support engineersImproved on-boarding procedure for new support engineer hires decreasing phone ready tie from 10 weeks to 4 weeksCross-trained in various NetDocuments applications

Salt Lake City, Utah, Us

Curated digital content for various clients including VASA Fitness and Maverik.

Salt Lake City, Ut, Us

Increased productivity of mobile device reporting by 96%Provided technical support and customer careCreated data analysis reports and various presentationsManaged department assets and inventoryProtected confidential information

Salt Lake City, Ut, Us

40% improvement of yearly computer cascade processSupported 16000+ iPads and 450+ computers worldwideManaged and resolved customer incidentsCreated knowledge base articles

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor’S Degree, Business Marketing Management