Joshua Alexander Email & Phone Number

Miami, Fl, Us

Miami, Fl, Us

Miami, Florida, United States

• Utilized social media platforms such as Instagram and TikTok to create engaging posts, including countdowns, Reels, Q&As, to generate excitement and interests among customers, reaching over 15,000+ users and building a community online,• Worked with manufacturers and vendors, to showcase designs, to produce quality varsity jackets, and to utilize multiple channels to sell products.

Miami, Florida, United States

• Oversaw the logistics of room assignments, move-ins/outs, and maintenance requests.• Advise and assist student leaders with financial budgets, planning, and executing resident hall events.• Manage a substantial budget to develop and implement educational programs, workshops, and discussions on diversity and inclusion, wellness, and personal development for over 40+ residents.• Serve as a trusted mentor, offering guidance, encouragement, and support to help students navigate their college journey successfully.• Trained in and regularly executed emergency protocols and de-escalated crisis situations to ensure resident safety.

Miami, Florida, United States

• Discuss with over 12+ first-gen students their career and academic goals after the summer term.• Lead tour groups of 30+ on engaging campus tours showcasing campus facilities and highlighting key resources.• Partner with faculty and student organizations to bring specialized sessions, fun activities, and career opportunities.• Serve as a trusted mentor, offering guidance, encouragement, and support to help students navigate their college journey successfully.

Miami, Florida, United States

• Assessed and resolved discrepancies in employee timesheets to ensure accurate payroll reporting.• Involved in strategy sessions and provided insights on improving customer service operations and passenger experience.• Analyzed over 60,000+ rows of data to identify trends and inefficiencies in the bereavement leave process across 81 American Airlines stations/hubs.• Developed a comprehensive and standardized reporting and verification process to streamline documentation and approval procedures for bereavement leave.• Utilized software such as Power Automate to automate the bereavement leave process. Automating request submissions and status updates, providing team members with transparency throughout the bereavement process.

Miami, Florida, United States

• Collaborated with team members to ensure a smooth and efficient workflow.• Maintained confidentiality and upheld the highest ethical standards in handling sensitive customer information.• Track, record, report, and store information related to transactions and customers, ensuring all information is accurate.• Transitioned between various tasks, including processing withdrawals and deposits, as well as aiding customers in opening savings or checking accounts. Successfully set up more than 20+ accounts in a single shift.