Josh Austin, Pmp Email & Phone Number

Chicago, Il, Us

Chicago, Il, Us

EPMO lead driving all coordination and oversight on a strategic enterprise business initiative.- Manages dozens of leadership, delivery, and SME resources among internal departments, 2 vendors, and a health plan client.- Drives progressive elaboration/adaptive planning of critical scope within a highly aggressive timeline.- Leads implementation of a myriad of delegated services requiring CMS and federal government compliance.

Advisory services supporting primarily healthcare company executives and ancillary company staff in the areas of healthcare/managed care trends, strategies, tactics, and overall best practices for: defining competitive product opportunities, managing projects and programs throughout initiative lifecycles (initiation/planning/execution/closure), and various niche areas.

Rancho Cucamonga, Ca, Us

Health plan strategy design and planning lead for company offering multi-year implementation.

Chicago, Il, Us

Supports IT delivery of enterprise health data exchange domain projects and program work stream scope via planning oversight, resource facilitation, issue escalation and resolution, and collaboration with other delivery team and management resources.

Deerfield, Il, Us

Led all planning and development of emerging cellular and genetic therapy business division.

Chicago, Il, Us

Leader in 8-figure, multi-year enterprise program consisting of multiple projects/work streams across healthcare IT applications and data analytics products that procure, enrich, promote, and consume enterprise data.

Indianapolis, Indiana, Us

Leader in health plan client implementations and various other initiatives that built and implemented products managing clinical and provider network adjudication in care/medical management.Led expansions of UM specialty solution programs for release to the Blue Cross Blue Shield plans, TPAs, and other health plan clients.

Hartford, Connecticut, Us

Post Acquisition of CHCLed organizational change management initiatives for medical management programs, utilizing analytics and technology enhancements to achieve best Lean practices and increase NCQA compliance by 35%.Managed PMO resources for the enterprise implementation of EXL Landa (Landcorp) CareRadius medical management systems software and customer service product suite; a 5-year, $450 million implementation.Directed project management resources supporting legacy medical management programs, such as HEDIS reporting systems for NCQA compliance.

London, Gb

Pre-Aetna AcquisitionLed organizational change management initiatives for medical management programs, utilizing analytics and technology enhancements to achieve best Lean practices and increase NCQA compliance by 35%.Managed PMO resources for the enterprise implementation of EXL Landa (Landcorp) CareRadius medical management systems software and customer service product suite; a 5-year, $450 million implementation.Directed project management resources supporting legacy medical management programs, such as HEDIS reporting systems for NCQA compliance.

Directed product management team over provider software applications such as electronic medical records (EMR/EHR) and claims adjudications systems.Advised C-suite executives regarding solutions life cycle methodology approaches, client business development strategies, and product marketing tactics.Identified and partnered with several independent physician associations (IPA) and health systems in the Midwest region to implement scalable, multidisciplinary EMR solutions; a book of business worth $50 million in claims recovery.

Led initiatives to integrate new technology platforms, modern SDLC methodologies, and improved PMO standards into the corporate infrastructure to greatly enhance IRO programs that service health plan and TPA clients.Advised upper management regarding physician review program improvements, increasing quality assurance and regulatory compliance by 60% by implementing new tools and streamlining program logistics.Established strong business relationships with 5 newly obtained client and significantly improved partnerships with 2 existing, problematic, large long term clients by redesigning program components to be highly-configurable, controllable, and stable product capabilities, producing a 200% increase of total client business volume.

Alexandria, Virginia, Us

Spearheaded initiatives that redesigned the organization’s implementation methods which increased client accreditation process efficiency by 50% and raised customer compliance by 45% and across a portfolio of 150 clients.Formed and directed focused teams to continually audit and improve the organization’s internal operations model via quantitative analytics, gap identification, solution development, proofs of concept, acceptance testing, impact analysis, and production roll out planning.Personally established dozens of new, long-term accounts via leading teams at onsite client consultations, periodic program value presentations, semi-annual client workshops, and quarterly industry conferences.

Us

Directed Agile teams of analysts, developers, testers, SME super-users, and business owners to continually enhance the company’s ARGO loan origination, processing, and servicing systems.Optimized the adaptive product release process for debt instrument tools and improved related PMO processes.Led interdepartmental team strategy for integrating of new credit and fraud protection models into legacy products.

Enlarged company client base by 250% between August 2000 and July 2001 by enhancing product marketing communications plans, introducing new business development strategies, streamlining program operations processes, and improving client retention methods.Expanded the company’s target markets by increasing the company’s ability to tailor its products and services to specific needs while still preserving core brand values and established service reputation in the mass-market.Established new strategies for product launches, technology tool implementations, mass media campaigns, staff development, and long term planning to accomplish the company’s growth goals and support the company’s mission statements.