PivIT offers a fresh approach to sourcing, maintaining, and servicing your data center infrastructure. We’ve reimagined the status-quo and offer our customers strategies not found in the traditional IT channels. Our focus is to examine your CAPEX/OPEX limitations and present you with options to free up your budget, achieve your goals and Do IT Better.

- Worked collaboratively with Account Executives and their end-users via phone calls, virtual meetings, email and Salesforce to assess projects, and provide high-value solutions while maximizing margin.- Exceeded team annual target of $10M GP.- Spearheaded a $1M win with a net-new client.- Acted as primary technical sales expert for the server and storage line of business.- Reported directly to the General Manager weekly on the current state of the internal server & storage team and identify areas for improvement.- Partnered directly with marketing on targeted pipeline-generation messaging and activity.

- Pioneered the Customer Success organization in a rapidly growing company as the first CSM.- Established processes and documentation for escalations and contract negotiations.- Proactively engaged the Top-35 accounts to align company vision with client roadmaps for paralleledgrowth and value realization.- Assessed client accounts to provide direction for performance improvement and value realization.- Worked directly with the CFO to drive the portfolio to 118% Net Revenue Retention.

- Designed and proposed creative solutions to meet client's projects while maximizing company profit.- Managed key accounts with a focus on further saturation. - Exceeded team's sales goals year over year.- Authored sales template featuring client-facing quote, internal product list, and operations technical configuration guides.

- Researched, engaged, and managed new and existing clients. - Produced warm introductions to bridge prospective clients with company. - Evolved constantly to provide a fresh take on a familiar discussion.

Raised customer satisfaction for various high-end clients.Managed constant communication between clients and upper management to satisfy all needs.Daily work was fast paced with an emphasis on attention to detail.