Defined and executed clear objectives, timelines, and KPIs for initiatives that align with business priorities.Championed design thinking methodologies to discover, prototype, and implement innovative solutions that enhanced employee experience (EX) and drove measurable ROI.Facilitated cross-functional collaboration among teams in research, design, technology, and business development to deliver successful projects.Oversaw the end-to-end lifecycle of workplace experience initiatives, including brainstorming, proof-of-concept development, rapid prototyping, resource allocation, and risk management.Led user testing sessions to gather actionable feedback and integrated insights into subsequent development cycles.Acted as primary liaison for stakeholders, providing regular updates on progress, challenges, and successes.Developed scalable documentation and best practices to ensure continuity and adaptability for future initiatives.

Mentored and managed a team of experience designers, fostering growth and work-life balance while delivering high-impact results for clients.Designed and implemented digital strategies prioritizing user experience, brand adoption, and innovative technology solutions.Acted as a product owner on large-scale initiatives, ensuring alignment of user stories and goals across divisions.Supported pre-sales efforts and evangelized the value of user experience to internal and client stakeholders.

Directed the creation of user-centric wireframes, prototypes, and information architectures that improved usability and engagement.Managed multidisciplinary teams and played a critical role in pre-sales and client workshops.Delivered innovative design solutions for industries such as healthcare, manufacturing, and energy.

Led user experience design efforts, creating detailed wireframes, prototypes, and user flows to address complex business needs.Facilitated design-thinking workshops to align cross-functional teams on user-centric solutions and priorities.Managed junior UX professionals, providing mentorship and fostering growth in design methodologies and client engagement.Played a key role in pre-sales and strategy sessions, contributing to the development of user-focused digital strategies.

+ Lead the UX initiative within the office.+ Worked with clients to create user-centric wireframes, user stories, user flows, clickable layouts, functional requirements and general design related decisions for projects.+ Worked closely with design teams along with analytics and other monitoring tools and resources to find compelling solutions to complicated problems.Clients:Bear Creek, Capital One, Cardstore.com, Emerson, Mars/Wrigley, McDonald's, RMHC, State Farm, Temptations

+ Worked on multiple projects defining requirements with clients to create wireframes and prototypes focusing on strong usability for E-commerce, events registration, financial reporting and membership management+ Created user flows and scenarios to develop user-centric ways at completing tasks and achieving goals within the applications+ Provided extensive feedback on the usability and experience of the projects to help guide the development of usable, friendly applicationsClients:American Dietetic Association, Bayer Pharmaceuticals, Hyatt, Infinium Financial, Illinois Lottery, Major League Baseball, State Farm Insurance

+ Managed many client projects to gather requirements, construct wireframes, build prototypes, and design usable interfaces for custom web applications+ Created complex sitemaps and flows with Microsoft Visio and Azure Pro+ Aided in training fellow developers on web standards, usability, accessibility, and semantic-based layoutsClients:Center for Cultural Interchange, Chartis, Chicago Public Schools, COMM 2000, Cornerstone, High School International, IP Shield, North Shore Hospital, Silver Cross Hospital, Systat, TankData, Underwriters Laboratory

+ Managed different aspects of web site redesigns for The Denver Post, Rocky Mountain News, Dallas Morning News, and Tribune Interactive+ Aided in the information architecture of the online classified system for the Denver Newspaper Agency+ Helped to develop and mature new SEO strategies on multiple projectsClients:Dallas Morning News, Denver Newspaper Agency, Denver Post, Rocky Mountain News, Tribune Interactive

+ Oversaw many vendors to create, maintain, or enhance online offerings for the Post-News Classifieds products+ Worked with internal clients to determine functional requirements and built wireframes, prototypes, and designed new and updated interfaces for numerous projects within the Denver Newspaper Agency+ Led product development and design for the YourHub.com projectClients:BIAS Magazine, Denver Newspaper Agency, Denver Post, Post-News Classifieds, Rocky Mountain News, YourHub.com

+ Worked with an internal client base to determine product requirements and built more efficient user interfaces+ Worked with the development team to build application features that were lightweight and cross browser compatible+ Redesigned key business applications to be more user-centered