Josh Cooper Email & Phone Number

Atlanta, Ga, Us

Irving, Texas, Us

Raleigh, North Carolina, Us

With over 3,100 team members and 145 outpatient imaging centers in 14 states, US Radiology Specialists is building the nation's premier network of physician-owned radiology practices and diagnostic imaging centers.• Lead the optimization of internal and patient-facing processes and serve as a thought leader working to reimagine the patient experience and push beyond the boundaries of traditional healthcare. Established an aspirational vision of the organization’s future state and a roadmap to achieve it across all geographies and functional areas. • Manage 4 direct reports, and a team of 250 indirect personnel. Standardized field administrative tasks to reduce waste and refocus resources on patient care.• Concepted, hired a development partner, and implemented an operational dashboard and playbook. Standardized KPIs company-wide and paired metrics with time-tested best practices to optimize performance. Supported field leaders with critical data and tactical remedies to proactively address less than optimal KPI performance. • Identified an opportunity to increase revenue by accelerating patient-related processes and increase the retention rate for referred business. In first six months launched an initiative to improve patient scheduling cycle times, enable load balancing utilizing all available capacity, and free up staff to help deliver a world class patient experience.

Irving, Texas, Us

A global leader in pharmaceutical distribution, health information technology, and care management, McKesson Corporation (NYSE: MCK) has 80K employees and generates $231.051B in annual revenue.• Partnered with business leaders to identify, prioritize, and execute process improvement projects and mentored top internal talent on best practices and change methodologies. Drove the highest performance in program history, delivering a record annual savings across over 100 Prescription Technology division improvement projects. Managed a team of 4 direct reports and 6 indirect resources.• Served as an internal consultant driving major business transformation initiatives, including several organizational redesigns, a shift to Agile development, and the migration from an on-premises network to the cloud. Evolved the goals, structures, and methods of the department and maintained alignment with strategic business objectives. • Led the implementation of a Salesforce CRM tool that standardized customer onboarding, eliminated previous configuration issues, and reduced billing error-related revenue losses by more than 80%.• Created a partnership with GA Tech and maintained a regular rotation of students as permanent members of the Business Process Improvement team. Created an environment of accountability and ownership, delivered on a promise to provide one-on-one support, and helped students build resumes to secure top jobs after graduation.

Atlanta, Georgia, Us

The largest home improvement retailer in the United States, The Home Depot (NYSE: HD) has 500K employees and 2,300 stores across the US, American Territories, Canada, and Mexico generating $151.16 billion in annual revenue. • Led the optimization and standardization of operational processes, encompassing 25K team members across 2,000 store locations in North America. Led the execution of price changes to achieve an on-time rate of 99%+, headed major merchandising execution initiatives, and developed and tested new processes for pilot programs. • Managed 5 direct reports, 2 indirect resources, 1000+ field-based vendor contractors. Led and expanded the Operational Quality Program governing all work within the organization and defined, tested, and initiated 19 new Regional Quality Manager roles across North America.• Implemented a technology-driven labor management tool that improved the quality of process execution, focused associates on priority tasks at each location, and monitored team performance relative to SLAs and KPIs in real-time. Saved thousands supervisor hours every day and reinvested to ensure SLAs were met in all 2,000 stores. • Established a partnership with GA Tech and collaborated with university data scientists to develop an algorithm that routed teams to specific locations based on the predicted increase for product sales versus time invested. Hosted internships and senior design projects that led to hiring several GA Tech students into full-time positions.• Communicated with field teams in their home settings, as well as at conferences and town hall meetings, to respectfully convey the need for change while working together and ensuring everyone had a voice in the process.

Atlanta, Georgia, Us

• Forecasted the financial impact of $680M in Home Depot marketing and advertising spend, ensured maximum value and quality for invested funds, and maintained forecast accuracy greater than 99%. • Provided analysis for executive leadership on the state of spend, trends, and forecasts on a monthly and quarterly basis. Selected to serve on a team of Finance leaders to analyze business processes and identify cost savings.

Irving, Texas, Us

• Served as a change leader to drive over 20 projects that saved McKesson more than $2M.

Irving, Texas, Us

• Led financial planning and analysis in support of several major product lines and developed a three-year Strategic Plan.

Marshall, Minnesota, Us

• Served as Lead Financial Planner and Analyst for a $385M business unit and captured over $3M in annual savings.

Dallas, Texas, Us

• Appointed as Business Segment Planning Lead for the $41B AT&T Wireless acquisition.

Dallas, Texas, Us

New York, Ny, Us

Master Of Business Administration (Mba)

Education record

Bachelor Of Science (Bs), Economics