Joshua Walker Email & Phone Number

Acton, Massachusetts, US

Acton, Massachusetts, US

Acton, Massachusetts, US

Managing the various IT workstreams and Project Management groups related to the Manufacturing Expansion Program.

Smyrna, Tennessee, US

• The IT Project Manager Lead is responsible for managing a global IT Project Management organization, and coordination of the systems solution proposal to internal project teams, including implementation cost and lead.
• Facilitated the IT Demand Request process to allow both IT and Business teams to request, assign, and track IT project requests.
• Managed the weekly IT PM and SAP BSA resource allocation and monthly Executive project status reporting
• Advisor to the CIO, CFO, VP of Global IT Infrastructure, and VP of Global Operations
• Acted as a member of the MSPO Application Administration and Design Team
• Developed a training program to successfully fast track the onboarding of new IT PM’s

Smyrna, Tennessee, US

• The IT PMO team is responsible for proposal and delivery of Business Systems Solutions to prospective and existing customers. Solution delivery is achieved through close interaction and engagement with ModusLink IT and.
• Blackline (SAP) Implementation – Global standardization of financial reconciliations
• GoPro FTZ Implementation – Execution of a Free Trade Zone for ModusLink client GoPro
• High Performance Fulfillment (SAP) Implementation – Rollout of SAP High Performance Fulfillment process for multiple ModusLink clients
• ADP/eTime Migration – Upgrade of ModusLink ADP/eTime system, and DB encryption
• Lenovo Cloud Distribution – Global rollout of Lenovo cloud distribution solution

Smyrna, Tennessee, US

• Responsible for managing a global customer service organization supporting all of ML global (NA, EMEA, APAC) enterprise IT and core IT services
• Responsible for managing a Global Monitoring Organization supporting message tracking, tracing, development, and error reporting for ML clients (Adobe, Apple, Applica, Auto Bom, Cisco, Comcast, Corel, Creative Labs.
• Acting liaison between IT and auditors ensuring PCI, SOX, and ISO compliance

Espoo, Southern Finland, FI

• Provided technical assistance as well as maintained customer satisfaction in relation to installation, configuration and integration of Alcatel’s ADSL (Asymmetric Digital Subscriber Line) network solutions
• Fostered remote and onsite technical support and customer training, in relation to NPI (New product introduction) and FOA’s (First onsite applications), Bell South NRC Charlotte, NC
• Conducted 15 – 20 daily customer calls in a call center environment
• Generated and assessed the technical content and overall functionality of SOP’s
• Maintained escalation paths of key customer issues between Alcatel’s Research and Development, Sales, and Product Line Management teams

Raleigh, North Carolina, US

• Responsible for mentoring and providing academic support to student athletes in the following areas: Mathematics, Statistics, English, and Computer Science.
• In charge of incorporating a study schedule into existing class, work and practice schedules.
• Accountable for providing academic support on an individual basis as well as over seeing study halls of 15 - 20 student athletes.