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Operations-driven leader with experience across diverse sectors in the U.S. and East Africa. Most recently, I have served as Senior Director of Operations at Behavioral Health Link, where I oversaw a 375+ member crisis intervention team, driving data-backed efficiencies and improving critical response times across Georgia.My career has also included roles as Chief Operating Officer in two Tanzania-based start-ups. At Sanku PHC, I scaled impact from 1.3 million to over 3 million individuals daily, while at EFTA Ltd, I grew the finance portfolio to $13M, sustaining strong risk management practices for smallholder farmers and other small businesses (SMEs).Prior to these roles, I spent over a decade in customer service and operations management at McMaster-Carr in Atlanta, leading cross-functional teams to optimize productivity and service quality.My core strengths include operational excellence, innovation, project management, and people development. I am passionate about creating high-performing teams, leveraging data to drive strategic decisions, and fostering organizational growth in high-impact sectors.
Charterup
View- Website:
- charterup.com
- Employees:
- 257
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CharterupAtlanta, Ga, Us
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Senior Director, OperationsBehavioral Health Link Aug 2022 - Oct 2024Atlanta, Georgia, UsBHL is a group of experienced operators of a state-wide crisis and access line, providers of mobile crisis services in both rural and urban areas, and developers of customizable software services. BHL is prepared to assist states, agencies and other stakeholders in the development, implementation and operation of complex crisis programs.Key Responsibilities:• Led on operations for a 125+ employee call center and 250+ employee mobile crisis program, enhancing service delivery across Georgia.• Oversaw the reporting and analytics team to develop and implement 50+ critical reports and dashboards, driving data-driven decisions for internal and client-facing operations.• Spearheaded key special projects, including new software implementations and process optimization initiatives, resulting in a 15% increase in operational efficiency.• Led on the writing of a proposal in response to the RFP for the renewal of four Mobile Crisis Response Services contracts totaling $30,000,000.Key Achievements:• Improved call center answer rate from 92% within 30 seconds to >95%, consistently meeting our KPIs.• Reduced call center staff size by 10% and increased call center staff utilization more than 20%.• Improved mobile crisis overall response time from >100 minutes to 60 minutes, a 40% improvement.• Redesigned annual reviews to align with organizational priorities and KPIs.• Led an organization wide change management initiative focused on building a project management and innovation culture implementing and documenting 20+ projects and related charters and documentation. -
Chief Operating OfficerSankuphc Oct 2020 - Aug 2022Westborough, Massachusetts, UsSanku is a nonprofit organization that equips small-scale maize millers to cost-effectively improve their flour with key nutrients, serving the hardest to reach populations.Key Responsibilities:• Directly managed all operational functions including Field Operations, Sales & Customer Service, Miller Due Diligence and Onboarding, Logistics & Supply Chain and Human Resources for 75 distributed employees and more than 700 small and medium sized business partners.Key Achievements:• Doubled team and portfolio size while tripling revenue in just 16 months, expanding service reach from 1.3 million to 3 million users in Tanzania.• Orchestrated a major organizational overhaul, creating three new teams, founding the first Tanzanian senior leadership team, establishing job roles, and redesigning the hierarchy to enhance operational efficiency.• Rapidly reversed a failing supply chain strategy within three months post-2020 pandemic onset, stabilizing core operations during a critical period.• Established an in-house printing operation to reduce bag printing costs by 10% and which improved quality and turnaround time by more than 25%.• Revamped the lead development and onboarding process, achieving a 50% increase in miller engagement and integration efficiency.• Administered diverse donor-funded projects with budgets up to $750,000, collaborating with international agencies like GAIN, World Vision, UN World Food Programme, and USAID.• Co-led on the development of the fiscal year 2022 $5M operating budget and $350,000 capital expense budget. -
Chief Operations OfficerEfta Ltd Feb 2017 - Sep 2020Moshi, Kj, TzEFTA Ltd is a Tanzanian finance company specialized in serving small and medium enterprises and farmers. EFTA LTD focuses on equipment loans of up to USD 150,000, with no collateral except for the equipment itself.Key Responsibilities:• As a core team member, co-led on EFTA’s development, including strategy, operations and organization for 75 employees spread across headquarters and nine regional offices across the country.Key Achievements:• Spearheaded a strategic entry into the transportation industry, successfully sourcing and onboarding new suppliers, which boosted monthly loan activations by over 30% in both count and value.• Developed and implemented the inaugural loan monitoring and collections policy for a $13M lease portfolio, achieving competitively low rates of non-performing loans despite higher risk factors.• Managed over $1,000,000 in monthly asset procurement and loan activations, while effectively leading the Supplier Team to ensure smooth operations and swift resolution of equipment-related issues.• Built and improved upon financial models for small and medium-sized enterprises (SME’s) across the country, especially models focused on loan restructurings.• Implemented appropriate information technology (IT) systems to support all aspects of EFTA’s operations, such as Microsoft Dynamics NAV and further technology integration to improve investment management.• EFTA has a DCA-Development Credit Authority (now DFC-Development Finance Corporation) guarantee. -
Sales Development Associate (Business Development)Mcmaster-Carr 2010 - 2012Elmhurst, Illinois, UsExecuted marketing strategy focused on long-term, high-margin sales and directly determined where marketing dollars were spent• Managed a region of more than 4000 customers which generate more than $50 million of revenue annually• Performed customer segment research and synthesized data for diverse audiences ranging from staff to c-level executives• Led group research projects including a marine industry research project which resulted in a greater understanding of, and an increased effective targeting within, the marine industry in the Southeast region -
Strategy Sales SpecialistMcmaster-Carr 2008 - 2010Elmhurst, Illinois, UsChosen as one of seven key staff members in the Southeast Region to be a member of a pilot group which consulted internally to support centers in order to improve quality• Previewed, defined, and strategized 2,000 product and delivery related requests per month to be executed downstream• Consulted tactically to support center staff• Developed logistics and procurement solutions to meet urgent customer requests
Joshua Clark Skills
Joshua Clark Education Details
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Georgia Tech Scheller College Of BusinessOperations Management -
University Of PennsylvaniaExecutive Program In Social Impact Strategy
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Biola UniversityPhilosophy
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Point UniversityHumanities
Frequently Asked Questions about Joshua Clark
What company does Joshua Clark work for?
Joshua Clark works for Charterup
What is Joshua Clark's role at the current company?
Joshua Clark's current role is Operations Leader | GA Tech MBA.
What is Joshua Clark's email address?
Joshua Clark's email address is jo****@****ech.edu
What is Joshua Clark's direct phone number?
Joshua Clark's direct phone number is +163060*****
What schools did Joshua Clark attend?
Joshua Clark attended Georgia Tech Scheller College Of Business, University Of Pennsylvania, Biola University, Point University.
What are some of Joshua Clark's interests?
Joshua Clark has interest in Emerging Markets, Civil Rights And Social Action, Developing Nations, Economic Empowerment, Education, Poverty Alleviation, Human Resources, Disaster And Humanitarian Relief.
What skills is Joshua Clark known for?
Joshua Clark has skills like Operations Management, Management, Cross Functional Team Leadership, Process Improvement, Training, Strategy, Logistics, Customer Service, Sales Operations, Staff Development, Research, Team Leadership.
Who are Joshua Clark's colleagues?
Joshua Clark's colleagues are Joseph Mcmenamin, Asia Bostic, Kye Bruggeman, Jeffrey Kim, Kristine Zimmer, Kyle Doherty, Jeremiah Wilkins.
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