Joshua Delung Email and Phone Number
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I am a senior leader with more than 20 years of total experience with consulting firms, media, and digital agencies that serve public and private sector clients, primarily in the technology, public health, and energy or environmental domains. My technical skills include: all aspects of the capture lifecycle; organic growth and client relationship strategies; proposal, pitch, and orals presentation development; content development and strategy; digital product management; customer, user, and employee experience strategy; and research combined with data analytics. Since 2009, I have focused exclusively on leading effective cross-functional teams for large federal and public interest clients. My experience includes leading a large practice for a $2B publicly traded global consulting firm, as well as EVP of the top public interest health comms firm and #7 firm by revenue among those with D.C. operations. My business acumen along with supervisory experience, collaborative focus, and technical abilities yield measurable outcomes, efficient operations, and successful visioning and implementation. I have also served as a mentor to early and mid-career professionals for more than a decade, served on the Loudoun County, Virginia, Health Council, and since 2013 have been honored to serve as an annual judge for the American University Kogod School of Business Case Competition. I also taught public speaking at the collegiate level for many years to undergraduate students at Virginia Tech and Northern Virginia Community College.Sample clients I have worked with throughout my career include the U.S. Department of Energy (DOE), the U.S. Small Business Administration (SBA) and the U.S. Department of Health and Human Services (HHS) (including many NIH institutes and centers as well as the CDC). My commercial clients have included NetApp, Exelon, Centene Corporation, WGL Holdings (AltaGas), Leidos and AIG.Some past work includes:- Leading the the Energy Empowers team under the Recovery Act for the Office of the Vice President and DOE- Leading the web design and content team responsible for a redesign of SBA.gov- Leading the redesigned experience of multiple web products for the Office of Child Care at the HHS Administration for Children and Families- Re-envisioning the member experience for Medicaid and Medicare recipients with chronic health conditions for a Fortune 50 provider through research and journey mapping CX efforts- Architecting the management approach and content rewrite procedures for the CDC's Clean Slate initiative to relaunch CDC.gov
Palladian Partners, Inc.
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Executive Vice President, Integrated And Digital Innovation And Chief Of StaffPalladian Partners, Inc.Washington, Dc, Us -
Executive Vice President, Integrated And Digital Innovation & Chief Of StaffPalladian Partners, Inc. Jan 2024 - PresentSilver Spring, Maryland, UsPalladian is the top public interest health communications firm in the country that takes zero dollars from pharmaceutical companies, private insurers, or medical device manufacturers.Reported initially to the President, and then later the CEO, supporting operational and logistical oversight of an organization of 100+ communication, digital, and studio professionals to drive growth, operational efficiency, employee and customer experience, and maximize the company’s ability to serve clients effectively with modern services. Leads the Integrated and Digital Innovation division, managing SVP and VP-level staff.Led the formal establishment of a growth function with the purpose to grow the organization and drive higher contribution margins, applying a multi-year roadmap to sustainably build capture, proposal, contracts, and pricing teams.Built a business development pipeline for federal, partner, and nonprofit client work while maintaining focus on key rebids and adding additional IDIQs.Interfaces with C-suite executives and board members from parent organization Altarum on a regular basis to align on strategy and execution of the mission and vision of the wider organization, to include cross-selling.Emphasized robust forecasting and resourcing processes, resulting in an agency-wide utilization increase of 6.2% for the digital division.Integrated formal processes for goal setting, performance evaluation, career development, succession planning, knowledge sharing, and staff training – mapped to organizational and contractual needs.Worked directly with CAO on more transparent pay band information, salary equity reviews, retitling of all staff to drive more consistency and marketplace alignment, and on key DEI efforts.Championed AI policy and adoption for internal and client-facing initiatives, leading board discussions and initial workshops, as well as guiding team training and implementation. -
Partner & Senior Director, Digital Strategy, And Experience Practice LeadIcf Mar 2022 - Jan 2024Reston, Virginia, UsLed ICF's fast-growing Experience Practice within its Next Government division, managing a team of about 60 professionals in digital strategy, user experience design, usability and user research, content strategy and information architecture, and digital performance optimization (analytics and customer experience feedback). The practice serves ICF's federal and highly regulated industry digital modernization and experience clients in collaboration with our colleagues in creative, communications, and marketing, as well as ICF's many domain experts in health, social services, policy, organizational performance, energy, environment, and infrastructure. Also led key business development initiatives for the line of business from capture and proposal to delivery handoff, in addition to regular forecasting, cost planning, operations, resourcing, hiring, and HR-related needs. Occasionally served as a senior CX, UX, content, communication strategist, project, or account lead for key clients such as HHS ACF programs, CFPB, and HUD. -
Partner & Director, Digital Strategy, And Experience Practice LeadIcf Jan 2021 - Mar 2022Reston, Virginia, UsManaged ICF's Experience Practice within its Next Government division, which comprises about 40 professionals in digital strategy, user experience design, usability, content strategy, digital performance optimization, business analysis, and customer experience. Primarily support business development, practice administration and resourcing needs for our many federal and highly regulated commercial clients, as well as serve as a senior experience strategist on federal public health projects. -
Partner & Director, Digital StrategyIcf Mar 2020 - Dec 2020Reston, Virginia, UsManaged 20 experts in the U.S. and Europe in fields such as content strategy, information architecture, customer and user experience, and digital performance and search optimization. Served as a content, product or CX strategist on multiple Fortune 50 commercial, association and digital government projects. -
Senior Manager, Strategy & QualityIcf Apr 2018 - Mar 2020Reston, Virginia, UsManaged a team located in the U.S. and Europe supporting business analysis, content strategy, analytics, and customer/user experience research and design. -
Manager, Digital EngagementIcf Apr 2015 - Mar 2018Reston, Virginia, UsI was hired to manage ICF's client-serving social media team and doubled the size of the team and work being supported. Provided social media strategy across all of ICF's government and commercial health and utility clients. -
Owner And PresidentFoo Digital 2002 - 2021I've been a sole proprietor helping clients since 2002, starting as a freelance content developer for many publications and businesses. Foo Digital is now a registered Virginia small business providing digital marketing and service design for other small and mid-sized companies, including restaurants, government contractors, insurance companies, energy services companies and more. Sample publications I've created content for include BuzzFeed, Mashable, IGN.com, The Roanoke Times, New River Valley Magazine, The Charleston Gazette, PR News, Fed News Radio, NextGov, UX Booth and Examiner.com.My normal duties in my day job + parenting + other volunteer efforts mean that I almost never do outside consulting these days and haven't since early 2021. I still keep the business license active and am open to helping the right kind of people and businesses in special situations, assuming it doesn't introduce any conflict of interest with my full-time job. -
Communication InstructorNorthern Virginia Community College 2016 - 2018Annandale, Va, UsTaught undergraduate college courses as an adjunct in the Communication Studies & Theater Department. NOVA is the second-largest multi-campus community college in the United States and the largest educational institution in the Commonwealth of Virginia.My course evaluations from my students ranked me on average at 3.8 out of 4 across a multitude of evaluation criteria. Some of the great feedback from my students included:"...connected with his students.." "...a fantastic professor..." "Absolutely amazing instructor, best teacher I had this year. Enthusiastic, intelligent, kind, funny, and well prepared." "When I took this class, I learned to be more confident in my public speaking, and I have learned many techniques to be more self-confident." -
Senior Director, Head Of Client ServicesEnc Strategy 2011 - 2015Arlington, Va, UsSupervised client services and creative delivery for all accounts and managed all account delivery staff and additional subcontractors. Provided overall direction for government, commercial and association client projects and worked with account teams to develop effective, measurable communication strategies, including customer and user experience (CX/UX) improvements to digital products. Ensured effective resource utilization, day-to-day customer satisfaction and high-quality deliverables. Led business development and proposals. Developed and supervised the implementation of communication strategies that accomplished clients’ internal communication, public relations/public affairs, advertising, digital strategy/CX and marketing objectives.Leveraged relationships to win contracts; led pricing efforts; maintained staff budgets, forecasts and pipeline; identified partners and subcontractors; created the agency’s corporate communication plan and social responsibility plan; led two corporate website redesign projects; updated the employee handbook, conducted all aspects of hiring, conducted regular employee goals setting and reviews, and created an internship program. -
Digital Public Affairs LeadGeneral Dynamics Information Technology 2009 - 2011Falls Church, Virginia, Us(My employment predated the GDIT acquisition and started with Sentech Inc., continuing with SRA International.)Directed the EnergyEmpowers.gov (now blog.energy.gov) team, supporting the initiatives of the assistant secretary of the Office of Energy Efficiency and Renewable Energy at the U.S. Department of Energy.- Built and managed a successful team to tell EERE’s success stories- Led outreach efforts that helped increase engagement and grow web traffic by 244%- Wrote 100+ journalistic stories to market DoE’s successful projects- Drafted talking points and reports for senior DoE, Hill and White House officials- Attended and reported on DoE’s Clean Energy Roadshow across the U.S.- Also supported the State Department’s Bureau of Diplomatic Security with classified intelligence report and briefing compilation targeted at diplomats and Cabinet officials -
Pr AssistantAccess Advertising & Public Relations 2008 - 2009Conducted PR/social media campaigns for government, university, nonprofit and health clients. -
Communication InstructorVirginia Tech 2007 - 2009Blacksburg, Va, UsLectured and coached students on presentation skills in undergraduate-level courses. Responsible for all instruction and grading for two sections per semester. Also supported political communication course. -
Armor & Cavalry SpecialistArmy National Guard 2002 - 2008Arlington, Virginia, UsLed skill courses and operated complex systems. Received an honorable discharge. -
Pr AssistantMarshall University 2006 - 2007Huntington, Wv, UsWrote news releases, planned events and fielded media requests.
Joshua Delung Skills
Joshua Delung Education Details
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Virginia TechPublic Administration -
Marshall UniversityPolitical Science -
Delft University Of TechnologyProduct Design & Health
Frequently Asked Questions about Joshua Delung
What company does Joshua Delung work for?
Joshua Delung works for Palladian Partners, Inc.
What is Joshua Delung's role at the current company?
Joshua Delung's current role is Executive Vice President, Integrated and Digital Innovation and Chief of Staff.
What is Joshua Delung's email address?
Joshua Delung's email address is jd****@****cfi.com
What is Joshua Delung's direct phone number?
Joshua Delung's direct phone number is +170367*****
What schools did Joshua Delung attend?
Joshua Delung attended Virginia Tech, Marshall University, Delft University Of Technology.
What are some of Joshua Delung's interests?
Joshua Delung has interest in Social Services, Public Relations, Politics, Marketing, Education, Environment, Poverty Alleviation, Advertising, Science And Technology, Digital Strategy.
What skills is Joshua Delung known for?
Joshua Delung has skills like Strategic Communications, Social Media, Copywriting, Public Relations, Marketing, Research, Government, Leadership, Digital Strategy, Public Speaking, Content Strategy, Teaching.
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