Josh Derrett Email & Phone Number

Reading, England, United Kingdom

Manchester, United Kingdom

Macclesfield

Working within the Sales team and collaborating with IT, assessed the strengths and opportunities associated with the customer relationship management (CRM) service and its underpinning infrastructure. Drafted a business case detailing options to stabilise and future-proof the service, aligning it with anticipated business growth and impending regulatory change. • Identified requirements for change in alignment with GDPR regulatory requirements and assessed the relative business impact.• Worked with development/sales teams to identify areas for change.• Collected feedback and generated reports for development teams, to prioritise system functionality in order to streamline and maximise the efficiency of available technical resource. • Successfully completed the role of a sales executive and hit monthly revenue targets to understand the daily challenges experienced by the sales teams.

Knutsford

Roles and responsibilities focused on the delivery of IT projects to time, cost and quality, whilst ensuring all project documentation was maintained and communicated to all relevant internal and external stakeholders. • Successfully delivered 6 medium sized IT projects from initiation to delivery.• Coordinated project activities and communicated with business and technical teams situated internationally.• Completed multiple projects of varying nature, including: office relocation, data migration, disaster recovery, system upgrades, regulatory compliance pieces and decommissioning work.• Contributed to the project team hitting annual targets set by the business. Delivered 96.5% of projects to quality, time and cost. • Received recognition for covering a large, high-profile disaster recovery project whilst deputising for the Senior IT PM. This included a complex testing phase and required the appropriate management of developing risks and issues before handing back over. • Applied scrum practises to recover a software development project, utilising daily stand ups and an empirical approach to development, resulting in greatly improved relations with the client during a critical stage.

Newcastle-Under-Lyme, Staffordshire, United Kingdom

Roles and responsibilities included supporting Project Managers in the successful delivery of bespoke, fraud-prevention solutions to multiple clients. Built long lasting relationships with the clients and identified areas of opportunity for the sale of additional system modules.• Responsible for creating and/or supporting project documentation such as: weekly highlight reports, RAID logs, PID documentation, project plans and requirement specifications.• Facilitated multiple workshops to assist with requirements gathering, modelling and solution design.• Received recognition for taking ownership of a project and delivered the final phases of the most complex project to-date for their largest client. Chosen and empowered to deliver the final components in the absence of the original project manager

• Ensured staff were performing duties in-line with company policy and procedure with the objective of improving customer satisfaction, reducing wastage and maximising profitability/efficiency.• Provided mentoring and guidance to bar staff and established requirements for training where necessary.• Worked with the area and pub manager to implement a bi-weekly catch-up session with each employee, this resulted in reduced staff turn-over and an increase in staff satisfaction compared with the previous management approach.

Bachelor’S Degree, Business Management - Finance, Logistics, Hrm, Marketing, 2:1

Activities and Societies: MMU Rugby Union 1st XV

Education record