Joshua Enos Email and Phone Number

I provide strategy for and direct the development and maintenance of information technology resources for the College of Health and Human Services.- Establish and maintain operating policies and procedures for information technology staff and users in the department, ensuring these comply with University standards and industry best practices.- Hire, train, supervise and evaluate performance of information technology staff in the department.- Provide strategic leadership for information technology support for the department, including assessment, project management and participation in University-wide information technology initiatives.- Manage the installation, maintenance, repair, and decommissioning of information technology hardware and software for the department.- Ensure the reliability and compatibility of all equipment and software.- Manage the department's information technology budget. Monitor and approves purchases and expenses.- Ensure the security of the unit's information technology resources.- Establish and monitors policies on user access, data standards, back-up and disaster recovery.- Monitor system performance and directs changes to ensure system stability and reliability.

• Provide 2nd level user technical support in-person, via phone, remote access, and ticketing• Create, maintain, and automate deployment of Windows images with Microsoft SCCM• Automate and manually deploy software, patches, and updates with Microsoft SCCM• Maintain or assist with Active Directory policies for over 20 campus departments• Represent the department in committees and campus-wide meetings• Support 300+ employees and 1000+ computers across 20+ departmentsSelected Accomplishments• Created new Windows 10 image for Student Laptop loaner program• Imaged and deployed 200 new laptops for the Student Laptop Loaner program• Combined disparate department computer images to a single automated image

• Act as Global Administrator for Microsoft 365 suite of services campus wide including:- Microsoft Teams- Microsoft Office- Azure Active Directory- OneDrive and SharePoint- Exchange• Administer campus mailing list systems• Administer campus Webex system• Provide 3rd level support for campus Microsoft 365 services and Webex services• Provide appropriate roles and permissions within the Microsoft 365 admin centers• Document operational changes to the Microsoft 365 tenant• Create instructional documents for IT systems processes, updating as needed• Serve as primary customer service agent for the Email and Collaboration group• Triage all incoming requests from campus helpdesk and unit support personnel • Provide user technical support in-person, via phone, remote access, and ticketing• Conceive, create, and present training sessions for staff, faculty, and students• Participate in multiple simultaneous projects• Represent the department in committees and campus-wide meetingsSelected Accomplishments• Developed and delivered over 50 introductory Webex Meetings class sessions• Automated employee performance reporting from OIT’s trouble ticket system• Began internal testing of a campus-wide Microsoft training resources SharePoint site

Tech support lead for 4 campus libraries, providing support services to all staff, faculty, and public users.• Maintain ~400 PC systems and ~20 Macs• Support ~70 staff and faculty and ~80 student employees in four libraries• Hire, train, and supervise 2.0-2.5 FTE of student employees (7-9 students)• Represent University Libraries IT Services in campus groups• Maintain all software for employee, and public computing in all WMU Libraries• Maintain Libraries Active Directory infrastructure, Group Policies, and print services • Build, deploy, and maintain all OS images for employee and public computers• Administer trouble ticket system and assign tickets to appropriate queues or individuals• Create and present trainings to faculty and staff on software, cloud services, and various technical topics• Provide direct support for the Libraries Deans and administrative offices• Advise IT Director on software and hardware replacement timelines and specific purchases• Maintain scripts to automate imaging and installation tasksSelected Accomplishments• Chair of the University Libraries Staff Association group• Volunteer member (and official data wrangler) of the Student Scholarship committee• Overhauled Libraries SCCM implementation to provide more flexible image and software deployments and computer management• Resolved over 200 trouble tickets FY2017-18• Provided direction and collaboration in moving all print services in Libraries to Windows servers and GPO based deployment• Co-created and instruct in a monthly meeting of campus SCCM administrators• Transitioned all libraries PCs to Windows 10• Revised and continuously improve department Wiki for internal documentation• Revised ~80% of Libraries Group Policy• Proposed and upgraded Libraries classrooms to digital projection systems

• Supported approximately 1300 staff and student users in two buildings• Provided deskside support in-person, via phone, and remote login• Provided small group trainings for teachers and staff• Created and distributed “Tech Tips” to address common or immediate technical issues• Maintained approximately 525 PC systems in two buildings• Diagnosed and repaired malfunctioning computer systems, peripherals, and software• Created and maintained custom system images for specific user groups/labs• Tracked, commented, and resolved over 100 trouble tickets per year• Maintained an asset inventory of approximately 1100 IT owned items in two school buildings• Scheduled and managed multiple simultaneous projects• Documented projects with estimates, workorders, invoices, and receipts• Collaborated on technical planning

• Diagnosed computer system problems• Quoted repair and service costs• Performed hardware and software repairs, malware removals, OS installations, software installations and upgrades, and new PC builds• Advised 2-3 technicians on advanced repair issues• Interfaced with retail customers to explain repair needs and sell products and services• Opened/closed retail establishment as needed

• Hired assistants for rehearsals and performances• Produced stage diagrams for each show venue• Interfaced with venue staff at touring shows, especially technical and maintenance staff• Oversaw musician comfort and safety• Transported all Symphony owned equipment to each performance as needed• Accommodated special needs of staff, musicians, and guest artists• Attended production meetings, all rehearsals, and all performances• Oversaw storage location for Symphony owned equipment and instruments• Planned and executed stage changes and equipment moves during performances• Followed stage direction and coordinated entrance/exit of artists at performances• Ensured appropriate Stagehand and Tech Director attire• Kept official clock, thermometer, and first-aid kit at each event• Acted as front-of-house and backstage liaison• Ran slide show and video presentations before shows and during intermissions• Ensured all tech crew were present• Assisted in transport and acquisition of special performance materials

• Hired assistants for rehearsals and performances• Produced stage diagrams for each show venue• Interfaced with venue staff at touring shows, especially technical and maintenance staff• Oversaw musician comfort and safety• Arranged protection for instruments at outdoor shows• Acted as onsite staff supervisor for small rehearsals and performances• Collaborated with Music Director on special staging/lighting needs or setup changes• Transported Symphony owned equipment to each performance• Accommodated special needs of staff, musicians, and guest artists• Attended production meetings, all rehearsals, and all performances• Operated and maintained Symphony owned cargo truck as required• Oversaw storage location for Symphony owned equipment and instruments• Planned and executed stage changes and equipment moves during performances• Followed stage direction and coordinated entrance/exit of artists at performances• Ensured appropriate Stagehand and Stage Manager attire• Filled in for Operations Manager and Personnel Manager at events as needed• Kept official clock, thermometer, and first-aid kit at each event