• Spearheaded changes in the federal aid offer letter, resulting in a 35% reduction in related phone inquiries, thereby improving communication efficiency and student comprehension.• Established student worker policies, ensuring privacy protection and compliance with federal work-study regulations, which mitigated legal risks and elevated operational standards.• Participated in RMASFAA training initiatives by delivering NASFAA's FAAC certification courses nationwide and developing monthly retention resources, thereby advancing professional standards in the financial aid sector.• Helped in strategic enrollment management efforts, utilizing departmental expertise to increase student recruitment and retention rates, thus supporting institutional growth objectives.• Mentored and trained student workers in customer service and financial aid processes, enhancing their professional competencies and contributing to overall office productivity.• Fostered a respectful office culture through leadership planning and ongoing professional development, resulting in improved interdepartmental communication and enhanced customer service.

·        Assist co-workers with office tasks, including: mailing documents, responding to emails and texts, scheduling, assisting other branches and managing staff with their audits.·        Organize and perform detailed audits daily, weekly, and monthly to ensure compliance in reporting and company standards.·        Complete monthly state reporting on Sentricon Termite Bait Station installs in a neat and timely manner.·        Build rapport with customers while helping with their accounts, and de-escalate conflicts if necessary.·        Optimize technician routes and let them know of any special customer requests.

• Engaged with the customers using relationship skills and product knowledge.• Facilitate a positive customer experience and provided solutions for their needs.• Worked successfully as part of a team, and independently.• Supported the operational processes of sales, returns, and exchanges.

• Created a comfortable atmosphere during sales processes, including not using high-pressure sales and understanding the customer’s needs.• Coordinated with Market Initiative Manager to support new product introductions for Chrysler Dodge Jeep Ram. • Explained and delivered the product in a professional manner.• Completed loan paperwork with customers on a daily basis.• Built working relationships with all dealership employees.