Leadership Coach: In first year, coached 24 leaders in a number of areas, including team growth, organizational structure, agile processes, leadership development, and conflict management. Clients experience increases in speed, quality, team morale, and predictability.

Team Leadership: Led team of 25+ engineers to iteratively deliver new products and features using agile methodologies. Built web platform, mobile app, integrations, infrastructure, internal tooling, and more. Directly managed Engineering Managers, each leading teams of 3-7 engineers.Speed, Quality, Predictability: Sped feature delivery, improved quality, and introduced predictability by implementing kanban, DevOps self-service, and CI/CD with automated testing runs. Reduced production outages 60% and saved over $500k per year by migrating from AWS virtual servers to EKS with automated scaling, implementing centralized logging and creating escalation tree. Business Partnership: Created tight partnership with Product to ensure functionality and customer needs were met. Included Product and Security in all phases of design and development. Partnered with Marketing, Operations and Support to create successful releases and post-production experience.People Development: Coached leaders, leading to multiple successful internal promotions. Created career tracks and retrospective culture. Increased eNPS score by over 300% in one year. Evolved from multiple independent product teams to integrated squad structure. Employees said they never felt more cared for in a professional setting.

With over $70M in assets under management, we are a non-profit Community Foundation serving Boulder County. With a North Star of equity, we act as a catalyst for non-profits in the county to connect resources to needs.

Led the customer development process to research problem / solution fit and identify features for MVP. Designed and built prototype from the ground up. Wrote majority of the code and managed contract developers.

Hired by CEO to lead team of 12 and complete transition from a consulting company to a product company• Pre-Sales Definition: Services was not involved in product sales, contributing to lower customer confidence. Collaborated with the VP Sales to define Services involvement pre-sales. Contributed to 70% increase in bookings from 2014 to 2015.• Project Execution: Defined and documented repeatable processes and template artifacts to improve project execution. 2015 ARR grew by 75% over 2014. Took Services team to positive gross margin.• Technical Support: Created visibility into technical support performance. Created processes to improve performance. Decreased average first response time by 90%, reduced backlog by 60%, improved resolution time, and reduced complaints.• Training: Worked with lead trainer to develop new training curriculum. Collaborated with sales to sell new training curriculum. Executive management of training delivery.

Reported to CEO. Turned around Implementation Service team. Successfully improved performance and was promoted to also run Managed and Hosting Services. Led 50-person international team.Professional Services• Project Revenue: Fixed-fee projects were causing production outages, and were not centrally managed. Put procedures in place to track project milestones and deliverables. Implemented change control. Increased Project Revenue by as Much 50%.• Quality Improvement: Built team to define Standard Operation Procedures (SOPs) to maintain quality delivery, and method to internally audit projects. Improved to 97% compliance.• Revenue Contribution: Customer relationships were strained. Projects lacked visibility and quality. Built personal relationships with key customers and mentored Directors and Project Managers. Received 89% satisfaction rating after one year. Maintained 45% gross margin. Built existing customer sales to 50% of revenue.

Recruited by CEO to build the team and processes to ensure customers successfully implemented and adopted the Symplified solution, received exceptional service, and wanted to buy more.Professional Services• Implementation Methodology: Created implementation program for multiple new products. Customers continually recognized team for excellence of delivery.• Training Programs: Developed training and certification programs for customers and partners. Programs included class-based instruction and video. Built internal documentation, customer facing deliverables, and sales collateral to support certification and training.Customer Relationship Management• Implemented Technical Support: Created technical support processes – including web, phone, and email. Maintained over 80% customer reference-ability.• Post-Production Up-sell: Continually drove increased use and increased revenue from existing customers. Was directly responsible for a large customer growing from $32k annual revenue to $220k within two years.