Licensed Florida Real Estate Agent specializing in luxury sales and rentals in Miami.

HR operations. Management of employee life cycle (including interviews, onboarding, performance management, benefits). Oversees scheduling, team development, customer service, vendor relationships, promotions, and financial controls. Handling feedback from various social media platforms.

Handled new store opening liaising with several departments (construction, marketing, finance, etc) to solidify the business, coordinate opening events, etc...Daily people and operations management for a key location in the heart of Manhattan NYCStaff recruitment, orientation and trainingHR record management and reporting (new hires, terminations, conflict resolution)HR time management and labor KPIs, schedule managementFinancial forecasting and monitoring, KPIs and reportsSupply, inventory and stock managementMaintaining a strict single-day food rotation cycle where all offerings are prepared to coincide with real-time demandEnsuring aggressive presentation and product placement standards are metConducting (and receiving) peer reviews across neighboring shops in the districtConsistently winning mystery shopper contests within the regionConsistently increasing guest satisfaction by remaining engaged and present on the floor, collecting and applying guest commentsHandling catering orders and deliveriesGrowing sales through liaising with marketing team to promote new locations Event management

Beverage and Hospitality Manager at Red Lobster Times Square. High volume environment at flagship restaurant with a history of consistent guest growthIn charge of all restaurant functions during a given shiftSpecialization in bar area and lobby welcome. Oversees 50+ crew members per shift with total restaurant work force of approximately 200.Guest Satisfaction monitoring to ensure a consistent and quality guest experienceResponsible for maintaining competitive labor and beverage cost controls.Oversees liquor and beverage ordering and receiving.

Managed high volume restaurant near Disney World with focus on bar and host staff and functions

Responsible for daily inventories, adhering to HACCP guidelines, forecasting, labor management, and scheduling.Managing guest experience throughout the day. Ensuring that guests receive only the highest quality of food and customer service possible.

Booked reservations via telephone and email. Responsible for solving guest issues before, during, and after visit to the park. Translated French for foreign guests with language barriers. Handled various databases to keep track of guest issues, comped items, and shipping history.