Joshua Garrison Email & Phone Number

Fresno, Ca, Us

Fresno, California, Us

Fresno, California, Us

Core Technologies: Microsoft Windows Server 2012 R2, Hyper-V, Citrix XenApp 7.6, Cisco ASA, Viewpoint ERP, Microsoft SQL 2008 R2, Microsoft SQL 2012, Microsoft SQL 2014, SharePoint 2007, SharePoint 2010, SharePoint 2013, HP Switches, KACE 1000 Systems Management Appliance, Microsoft Exchange 2010, Active Directory, Group Policy, Solarwinds, Terminal Services, Routing/Switching, NetVault, DPM 2010, NetScaler VPX, FS8600, Compellent SC200 and SC8000 SAN, Force10** Perform infrastructure analysis.** Propose and implement strategic upgrades that aligned IT with business initiatives.** Research, propose, purchase, source, and implement new infrastructure as part of a major refresh initiative.** Source, design, and implement new Citrix XenApp terminal services environment in conjunction with migrating and implementing a new accounting ERP system on premise from Vendor cloud.** Migrate existing SharePoint 2007 multi-site services to SharePoint 2010.** Manage Hyper-V Clustered Services for an entirely Hyper-V Virtualized environment.** Assumes primary role with project work including requirements gathering, documentation, and implementations.** Designed new SharePoint processes using various cycle work flows to accomplish department initiatives.** Responds to inquiries from staff, administrators, service providers, site personnel and outside vendors to provide technical assistance and support.** Complete helpdesk work orders in a timely manner and serves as an escalation point for the IT Department.** Create network diagrams for multiple branch office locations and job site locations.** Configure and document CISCO ASA Firewalls for each location to extend site to site privileges across the span of the network.

Visalia, California, Us

** Perform evaluation of customers networks and provide data analysis regarding the state of current data network.** Perform on site repairs to network and workstation equipment as a billable service.** Technical resource involved in setting up new contracts for Managed Services.** Perform Best Practices reviews to ensure customer sites meet the requirements of proper configuration as defined by guidelines of EMD Services.

Madera, Ca, Us

Core Technologies: VMWare vSphere 5.1, Windows Deployment Services, Citrix XenDesktop 5.6, Citrix XenApp, Microsoft Office 2007, Imprivata, MeditechFirst point of contact for internal user community of 900 plus regional offices ensuring reliability and stability among all systems and components. Determine, engineer, and implement solutions based on need and budget requirements. Source and purchase computer equipment for different departments as part of a deployment schedule. Participate in a rotating On-Call Schedule to reinforce the 24/7/365 support provided.** Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.** Oversee the daily performance of computer systems.** Setup equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.** Maintain record of daily data communications transactions, problems and remedial action taken, and installation activities.** Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support.** Confer with staff, users, and management to establish requirements for new systems or modifications.** Engineer and maintain system build images.** Design, implement, and maintain System Center Configuration Manager 2012.** Monitor Network and Applications using Solarwinds NPM, SAM.** Configure DHCP, DNS, Active Directory Services.** Manage and maintain VOIP and Voicemail.

Foster City, Ca, Us

Core Technologies: VMWare View, WebEx Site Administration, Active Directory, Citrix XenApp, Cisco Unified Communications Manager, Mobile Iron, ITSM, Microsoft Office 2003/2007/2010, Blackberry Enterprise Server, Cisco MeetingPlace, RightFax, SharePoint 2010 Delivered high-level technical support for Gilead Sciences Inc.s end-users, corporate employees, remote offices, and telecommuting employees. Provided critical support in troubleshooting and maintaining all system applications and hardware resources. Interfaced directly with end-users to accurately troubleshoot and correct hardware / software issues. Prioritized support requests and delivered high-level failure analysis, resolving issues quickly and efficiently to meet customer service and quality assurance goals. ** Demonstrated excellence troubleshooting and diagnosing Network / PC equipment failures, ensuring quick resolution to a variety of technical and user issues.** Played key role in coordinating support efforts for new software deployments, including Windows 7 upgrade, release of WebEx Collaborative Tools, and migration to SharePoint. ** Instrumental in supporting deployment of WebEx platform that replaced Cisco MeetingPlace.** Served as go-to support analyst, guiding peers on proper information gathering as well as new application use. ** Credited for designing a new SharePoint knowledgebase, documenting and compiling system information and tracking / recording issue resolution strategies for evaluation and review.

Core Technologies: VMWare vSphere, ESXI 5.0, Operations Manager 2007, Citrix servers, Citrix Management Console, SCCM 2007Contracted service technician responsible for maintaining IT resources for LifePoint Hospital and St. Joseph Medical Center. Monitored systems and tracked alerts to ensure issues were resolved and proper operations maintained. Evaluated and resolved issues when installing software/hardware systems. Served as point of contact in designing deployment action plans and performing all Citrix load balancing processes. ** Improved Service Desk processes by documenting and authoring new service procedures.** Utilized expertise in VMWare vSphere to troubleshoot and diagnose server issues, while using ESXI 5.0 to streamline/maintain all system administration tasks. ** Participated in pushing server updates across all platform infrastructures using SCCM 2007.** Coordinated and supported deployment of 400 computers to St. Joseph Medical Center.** Drove process to backup user data to support migration from legacy systems to new systems.

Diagnose and troubleshoot Notebooks/Desktop PC's.Build Desktop PC's to fulfill customer orders and wishes.Troubleshoot small office network problems and provide solutions for the problems.Document changes made to customer's equipment as to keep up with procedure.

Nashville, Tennessee, Us

Provided tier 1 technical / customer support for 500+ end-users and direct support for VIP clients. Created Group Policy Objects and managed user accounts through Active Directory, setting up separate Organizational Units for each clinic. Managed on-hand inventory; ensured all equipment and applications were configured to meet user needs and maximize system performance.

Provided Tier 1 and 2 level Call Center Support, working directly with VIP and end-users to evaluate issues and devise solutions to support Microsoft Products and maintain network operations.

Served as key resource in resolving all Blackberry technical issues, backing up critical information and migrating user to new Blackberry Enterprise Server.

Onsite technician credited for installing over 50 HP 4015 network printers and patching network data jacks to appropriate Cisco Switches. Answered helpdesk tickets and supported multiple mobile and desktop devices. Imaged 30 Tablet PCs for doctors and nurses; installed 23 emergency room computers.

Provided assistance to my team members on troubleshooting a desktop PC.Placed orders through a ticket system for new parts needed to complete a system build.By adding new network drops and more monitors per station we increased production by 21%.

Used troubleshooting to diagnose problems with computers on the networkManaged the upkeep of networking services on a daily basis.Installed and updated new software as required and helped in the process of building 15 new computers on the network.Installed the Windows XP operating system on newly built machines.Replaced hardware and maintained general upkeep of the machines at hand.

Associates, Computer Information Systems

Associates, Computer Information Systems