Joshua Garrison Email & Phone Number

Fresno, California, US

Fresno, California, US

Core Technologies: Microsoft Windows Server 2012 R2, Hyper-V, Citrix XenApp 7.6, Cisco ASA, Viewpoint ERP, Microsoft SQL 2008 R2, Microsoft SQL 2012, Microsoft SQL 2014, SharePoint 2007, SharePoint 2010, SharePoint 2013, HP Switches, KACE 1000 Systems Management Appliance, Microsoft Exchange 2010, Active Directory, Group Policy, Solarwinds, Terminal.

Visalia, California, US

** Perform evaluation of customers networks and provide data analysis regarding the state of current data network.** Perform on site repairs to network and workstation equipment as a billable service.** Technical resource involved in setting up new contracts for Managed Services.** Perform Best Practices reviews to ensure customer sites meet the.

Madera, CA, US

Core Technologies: VMWare vSphere 5.1, Windows Deployment Services, Citrix XenDesktop 5.6, Citrix XenApp, Microsoft Office 2007, Imprivata, MeditechFirst point of contact for internal user community of 900 plus regional offices ensuring reliability and stability among all systems and components. Determine, engineer, and implement solutions based on need.

Foster City, CA, US

Core Technologies: VMWare View, WebEx Site Administration, Active Directory, Citrix XenApp, Cisco Unified Communications Manager, Mobile Iron, ITSM, Microsoft Office 2003/2007/2010, Blackberry Enterprise Server, Cisco MeetingPlace, RightFax, SharePoint 2010 Delivered high-level technical support for Gilead Sciences Inc.s end-users, corporate employees.

Core Technologies: VMWare vSphere, ESXI 5.0, Operations Manager 2007, Citrix servers, Citrix Management Console, SCCM 2007Contracted service technician responsible for maintaining IT resources for LifePoint Hospital and St. Joseph Medical Center. Monitored systems and tracked alerts to ensure issues were resolved and proper operations maintained. Evaluated.

Diagnose and troubleshoot Notebooks/Desktop PC's.Build Desktop PC's to fulfill customer orders and wishes.Troubleshoot small office network problems and provide solutions for the problems.Document changes made to customer's equipment as to keep up with procedure.

Nashville, Tennessee, US

Provided tier 1 technical / customer support for 500+ end-users and direct support for VIP clients. Created Group Policy Objects and managed user accounts through Active Directory, setting up separate Organizational Units for each clinic. Managed on-hand inventory; ensured all equipment and applications were configured to meet user needs and maximize.

Provided Tier 1 and 2 level Call Center Support, working directly with VIP and end-users to evaluate issues and devise solutions to support Microsoft Products and maintain network operations.

Served as key resource in resolving all Blackberry technical issues, backing up critical information and migrating user to new Blackberry Enterprise Server.

Onsite technician credited for installing over 50 HP 4015 network printers and patching network data jacks to appropriate Cisco Switches. Answered helpdesk tickets and supported multiple mobile and desktop devices. Imaged 30 Tablet PCs for doctors and nurses; installed 23 emergency room computers.

Provided assistance to my team members on troubleshooting a desktop PC.Placed orders through a ticket system for new parts needed to complete a system build.By adding new network drops and more monitors per station we increased production by 21%.

Used troubleshooting to diagnose problems with computers on the networkManaged the upkeep of networking services on a daily basis.Installed and updated new software as required and helped in the process of building 15 new computers on the network.Installed the Windows XP operating system on newly built machines.Replaced hardware and maintained general.

Associates, Computer Information Systems

Associates, Computer Information Systems