● Designed and implemented features/fixes for Web service/application server performance monitoring● Promoted from Software Engineer II in April 2020 after recognitions for “diligence and versatility” ● Minimized monitoring overhead; ensured thread safety and system support ranging from legacy to cutting edge ● Provided rich diagnostic reporting capabilities with application snapshots, call graphs, and error stack traces ● Supplied full stack performance visibility by integrating server monitoring with real user browser monitoring ● Maintained code quality through active participation in team’s architecture design discussions and code reviews ● Verified product functionality through unit, integration, and end-to-end test automation and CI frameworks ● Maximized customer satisfaction in conjunction with QA, product management, sales, and customer successTechnologies used: C++, C#, Java, JavaScript, .NET Core / Framework, Node.js, Visual Studio, IntelliJ, Git

● Extended and repaired client-servers and tools of massively multiplayer online PC game ● Promoted from Associate Software Engineer in July 2014 ● Communicated with producer and director to align tasks with development goals ● Enhanced tools for customer support, resulting in optimal player experience ● Consolidated monolingual servers into international servers by collaboratively refactoring localization code ● Streamlined new user experience with game design team to maximize customer retention ● Met deadlines consistently in fast-paced environment while adhering to company’s guidelinesTechnologies used: C++, Qt, Microsoft SQL Server, Visual Studio, Perforce Application DesignSystems AnalysisProgrammingWorkflow Productivity ImprovementsTestingDebugging Code

● Designed and created network management library for immersive video conferencing systems ● Enabled support for 9 touch input devices, overcoming previous limitation of one device ● Provided programmatic control of switch ports and VLANs through command line interface ● Documented library’s structure and functionality using Software Functional SpecificationTechnologies used: C++, Cisco IOS, Emacs, SubversionSoftware DocumentationInformation System Integrity

● Designed and implemented client-server component of prototype for pilot study ● Co-published paper in proceedings of prestigious SIGIR conference (19.9% acceptance rate) ● Developed object-oriented framework for collecting users’ search data while protecting their privacy ● Coordinated with research partner on integrating and deploying completed system ● Tested system, identified issues, developed resolutions, and collected data as proof-of-concept Technologies used: Java RMI, Java Cryptography, Java Swing, Eclipse, SubversionApplications DevelopmentPrototypingSystems DesignProduct DeploymentWorkflow Productivity ImprovementsProject ManagementTestingDebugging CodeSoftware Development