Joshua G. Email & Phone Number

Ballwin, Mo, Us

Kirkwood, Missouri, United States

Greater St. Louis

As the Fixed Operations Director, I spearhead the operational, strategic direction of the company focusing on sales, CSI scores, and increasing shop capacity. To do this, I utilize cost-savings strategies, productivity enhancements, and continuous process improvement initiatives.Key Accomplishments:➢ Increase customer-pay revenues by 33% while minimizing cost.➢ Boost customer satisfaction scores from an average score of 85.6% to 96.0%.

St Louis, Missouri, United States

While I was in this role, I identified customer vehicle issues to determine the extent of damage and provide accurate diagnosis and cost estimates. Furthermore, I also monitored repair status, accomplished detailed reports consisting of expenses for parts and time spent on services. I make sure to provide customer satisfaction and encouraged business referrals by developing positive customer relationships.

Saint Louis, Missouri

I assessed customer's needs to identify vehicle issues and find workable solutions to get cars operating correctly. I provided a detailed explanation to clients on required vehicle services and cost estimates. In addition, I also managed repair status reports and submitted work orders outlining repair and parts expenses

Saint Peters, Missouri

As a Service Advisor, I boosted the company's sales by continuously exceeding set goals while providing exceptional customer service. Moreover, I demonstrated in-depth knowledge of car maintenance guaranteeing effective operations and optimized procedures. I am certified as a Service manager (master), service advisor (master), customer relations manager, fleet advisor, alternative energy vehicle, and technological features specialist.

I started as a porter, then greeter, and promoted to service advisor in one year while working at West Brothers Ford. I assisted walk-in clients by presenting various services based on their needs and provided recommendations. Additionally, I demonstrated the vehicle's functionality to customers by explaining its components, capabilities, and features. To achieve this, I acquired comprehensive knowledge and understanding of different automobiles.