Joshua Harris Email and Phone Number

Built out an industry-leading onboarding process utilizing Google Apps and Jira, decreasing the onboarding time required from contract to integration by 40%.Directly managed the revenue operations of all new supply and demand partners post-contract, helping grow gross revenue by 30% YoY.Developed and maintained strong relationships with technical stakeholders, enhancing customer trust and loyalty.Coordinated with cross-functional teams to ensure seamless post-sales support.

Created new revenue streams through paid setups and premium features.Spearheaded a cross-functional effort for improving the ADA compliance of the marketing site, increasing site traffic YoY by 12%.Operated as scrum master, leading sprint meetings and managing engineer workload.Won two company-wide (100+ employees) yearly awards for exemplifying the company's core values: Get Things Done (2020) and Be Accountable (2021).Directly reported on business outcomes to stakeholders.

Completed handoff from app founder to become functioning product braintrust post-acquisition.Led a customer support team of 3 members, ensuring the delivery of high-quality service and reducing customer churn by 10%.Coordinated with development and marketing elements to drive new features and methods of revenue generation and customer retention.Orchestrated the creation of a new video for YouTube around brand awareness, resulting in over 23k views so far.Helped control product… Show more Completed handoff from app founder to become functioning product braintrust post-acquisition.Led a customer support team of 3 members, ensuring the delivery of high-quality service and reducing customer churn by 10%.Coordinated with development and marketing elements to drive new features and methods of revenue generation and customer retention.Orchestrated the creation of a new video for YouTube around brand awareness, resulting in over 23k views so far.Helped control product roadmap with new management. Show less

Established regular feedback loops with customers via NPS responses, leading to actionable insights that improved product features and support processes.Identified and capitalized on upsell opportunities, contributing to a 20% increase in revenue from existing accounts.Developed an internal knowledge base and customer-facing documentation, reducing redundant support inquiries and empowering customers to self-solve.Created multiple YouTube videos from scratch to bolster company… Show more Established regular feedback loops with customers via NPS responses, leading to actionable insights that improved product features and support processes.Identified and capitalized on upsell opportunities, contributing to a 20% increase in revenue from existing accounts.Developed an internal knowledge base and customer-facing documentation, reducing redundant support inquiries and empowering customers to self-solve.Created multiple YouTube videos from scratch to bolster company profile, resulting in over 40k views on YouTube alone. Show less

Provided app, Exchange and Office365 technical support via email, voice and chat, including advanced DNS and SMTP troubleshooting.Delivered technical presentations and product demonstrations to over 300 clients, resulting in a 20% increase in sales conversions.Created private API interface more easily maintain the product.

Performed desktop and network troubleshooting via phone, email, chat, and LogMeIn remote session.Maintained strict SLA requirements including extensive call logging.Supported 7 ISPs across as many call queues concurrently.

2nd Battalion, 9th Marines.Deployed to Iraq in 2008 and to Afghanistan in 2010.Honorable discharge after 4 years of service.