Joshua Hon

Joshua Hon Email and Phone Number

Head, Regional Customer Service (APAC) @ BSH | Driving Consumer Centricity @ BSH Home Appliances Group
Joshua Hon's Location
Singapore, Singapore
Joshua Hon's Contact Details

Joshua Hon personal email

About Joshua Hon

With over 27 years of service excellence and management experience in various consumer electronic MNCs, Joshua is also a passionate and result-oriented professional who leads the Regional Customer Service function for BSH Home Appliances Group in APAC. BSH is the market leader in home appliances and solutions, with brands such as Bosch, and Gaggenau.Joshua's core competencies include quality management, operational excellence, and operations management. He has successfully transformed the Customer Service function from Break-Fix to Brand Differentiation, and fostered integration with the main business using Consumer Experience Journey mapping to achieve the Consumer for Life vision. Joshua has also implemented best practices, standards, and processes to improve service quality, efficiency, and customer satisfaction across the region.

Joshua Hon's Current Company Details
BSH Home Appliances Group

Bsh Home Appliances Group

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Head, Regional Customer Service (APAC) @ BSH | Driving Consumer Centricity
Joshua Hon Work Experience Details
  • Bsh Home Appliances Group
    Head, Regional Customer Service (Apac)
    Bsh Home Appliances Group Aug 2016 - Present
    Munich, De
    View
  • Samsung Electronics
    Head, Customer Service (Singapore)
    Samsung Electronics Mar 2014 - Aug 2016
    Suwon-Si, Gyeonggi-Do, Kr
    View
  • Research In Motion
    Head, Regional Customer Service Operations (Apac + Mea)
    Research In Motion Feb 2008 - Jan 2014
    Waterloo, Ontario, Ca
    View
  • O2 Uk
    Head, Regional Customer Service & Quality Engineering (Apac + Me)
    O2 Uk 2007 - 2008
    Reading, England, Gb
    View
  • Sony Ericsson
    Commodity Lead, Supplier Quality Engineering (Global)
    Sony Ericsson 2004 - 2007
    Minato-Ku, Tokyo,, Jp
    View
  • Flextronics
    Team Lead, Gsm Product Design & Development Quality (Global)
    Flextronics 2001 - 2004
    Austin, Texas, Us
    View
  • Amd
    Lead Auditor, Quality Systems (Sea)
    Amd 1998 - 2001
    Santa Clara, California, Us
    View

Joshua Hon Skills

Wireless Telecommunications Mobile Devices Mobile Communications Operations Management Quality Management Quality System Aftersales Project Management Management Quality Auditing Supplier Development Supply Chain Operations People Development Supplier Sourcing Product Management Manufacturing Supply Chain Management Cross Functional Team Leadership Team Leadership Quality Assurance Operational Excellence Product Lifecycle Management Supply Management Leadership Vendor Management

Joshua Hon Education Details

  • The University Of Queensland
    The University Of Queensland
    Electrical And Electronics Engineering
  • Association Of Chartered Certified Accountants (Acca)
    Association Of Chartered Certified Accountants (Acca)
    Financial Management
  • Ngee Ann Polytechnic
    Ngee Ann Polytechnic
    Telecommunication
  • The George Washington University
    The George Washington University
    Management And Communications"
  • Ken Blanchard
    Ken Blanchard
    “Situational Leadership”
  • Franklin Covey
    Franklin Covey
    “The 7 Habits Of Highly Effective People”
  • Dale Carnegie
    Dale Carnegie
    “Leadership Training For Managers”
  • Discipline Dynamics
    Discipline Dynamics
    "Essential Influencing Skills"
  • Progress-U
    Progress-U
    "Coaching For Leaders"
  • Rim Lead(On)
    Rim Lead(On)
    “People Leadership Development”
  • Sony Ericsson
    Sony Ericsson
    "Plastic Injection Molding Technology"
  • Telefocal
    Telefocal
    "Lcd Design And Engineering"
  • Singapore Quality Institute (Sqi)
    Singapore Quality Institute (Sqi)
    "Design Of Experiment" (Doe)
  • Neville-Clarke
    Neville-Clarke
    "Lead Auditor In Iso-9001:2000"
  • Psycan Consulting
    Psycan Consulting
    "Transactional Analysis"
  • Linkage Incorporated
    Linkage Incorporated
    "Change & Leadership"
  • Omnex Inc
    Omnex Inc
    "Qs-9000 Lead Internal Auditor"
  • Omnex Inc
    Omnex Inc
    "Measurement System Analysis" (Msa)
  • Amd Sigma College
    Amd Sigma College
    "Statistical Process Control" (Spc)
  • Novo Quality Services
    Novo Quality Services
    "Production Part Approval Process" (Ppap)
  • Novo Quality Services
    Novo Quality Services
    "Advanced Product Quality Planning" (Apqp)
  • Novo Consulting
    Novo Consulting
    "Iso-9002 Internal Auditor"

Frequently Asked Questions about Joshua Hon

What company does Joshua Hon work for?

Joshua Hon works for Bsh Home Appliances Group

What is Joshua Hon's role at the current company?

Joshua Hon's current role is Head, Regional Customer Service (APAC) @ BSH | Driving Consumer Centricity.

What is Joshua Hon's email address?

Joshua Hon's email address is jo****@****ail.com

What is Joshua Hon's direct phone number?

Joshua Hon's direct phone number is +121652*****

What schools did Joshua Hon attend?

Joshua Hon attended The University Of Queensland, Association Of Chartered Certified Accountants (Acca), Ngee Ann Polytechnic, The George Washington University, Ken Blanchard, Franklin Covey, Dale Carnegie, Discipline Dynamics, Progress-U, Rim Lead(On), Sony Ericsson, Telefocal, Singapore Quality Institute (Sqi), Neville-Clarke, Psycan Consulting, Linkage Incorporated, Omnex Inc, Omnex Inc, Amd Sigma College, Novo Quality Services, Novo Quality Services, Novo Consulting.

What are some of Joshua Hon's interests?

Joshua Hon has interest in Animal Welfare, Social Services, Children.

What skills is Joshua Hon known for?

Joshua Hon has skills like Wireless, Telecommunications, Mobile Devices, Mobile Communications, Operations Management, Quality Management, Quality System, Aftersales, Project Management, Management, Quality Auditing, Supplier Development.

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