• Led strategic product development and implementation of Enterprise Messaging solutions for DISH's Mobile Network Operations (MNO), driving innovation in Application-to-Person (A2P) communications and secure authentication services.Spearheaded the successful deployment of large-scale enterprise messaging platforms, enabling Fortune 500 clients to reach millions of customers through secure, reliable communication channels and One-Time Password (OTP) services.Orchestrated the integration of Palo Alto XSOAR security automation platform within DISH's Cyber Communications Operations Center, optimizing operational efficiency and generating significant cost savings through strategic business relationship analysis.Executed mission-critical infrastructure upgrades, including strategic server migrations that enhanced system security and business intelligence capabilities, delivering measurable improvements in performance and reliability.Led cross-functional teams in accelerating 5G technology rollout, managing end-to-end project lifecycles from conception to successful deployment while ensuring seamless integration across all platforms and stakeholder alignment.

Director of Impact at the Invisible Disabilities® Association, driving strategic initiatives to raise awareness, foster inclusion, and create positive change for individuals living with invisible disabilities. Passionate advocate for accessibility and equity, leveraging cross-sector partnerships, data-driven programs, and community engagement to enhance visibility and support for those navigating unseen challenges

• Specialize in home flipping, transforming properties into modern gems for top dollar sales• Offer cost-effective and strategic listing services to maximize returns for sellers and investors• Earned Most Prominent Agent Award in 2021 for outstanding contributions to the real estate industry

• Spearheaded efforts to deliver cutting-edge Enterprise products in the telecommunications sector, accelerating the rollout of 5G technology.Spearheaded efforts to ensure seamless execution from initial design to final launch for Boost Infinite, Boost Mobile Prepaid, and Project X.

Managed, updated, and drove progress for the Top 20 IT Programs Priorities List in Customer Experience Operations.• Funneled new projects through the Executive Intake Process for seamless execution.• Oversaw the Transitioning & Integrations of MVNO Systems for improved operational efficiency.

In my role as Program Manager Smart Cities at Charter Communications, I spearheaded the go-to-market strategy for Smart City, ensuring a seamless launch and alignment of all program aspects. This resulted in driving success and paving the way for a smarter, more connected future.• Managed all program aspects from preparation to launch with a focus on excellence.• Identified program risk areas and overcame obstacles to support executive initiatives.• Built external relationships and partnerships to position the Smart City program at the forefront of innovation.

• Spearheaded the groundbreaking IoT compute engine project for remote patient monitoring, leading to a successful market launch.• Managed external implementation projects and drove business development for the SmartNexus IoT Platform.• Collaborated with industry giants like Intel, Microsoft, and HP, closing lucrative deals and generating $400K in project revenue.

• Managed national IT product and software implementations for 94 Wireless Device Support Centers at AT&T, ensuring zero interruptions to customer experience.• Led the successful on-time rollout of the xCaliber Smart Troubleshooting Tool, achieving 100% client satisfaction.• Spearheaded a project that increased Smart Tool utilization rates from 5% to 64% within a 3-6 month timeframe.

• Developed and implemented sustainability plans for 100+ AT&T Warranty Service Centers, optimizing account profitability.• Managed warranty programs, leading 550+ associates to deliver exceptional customer service.• Streamlined operations and maximized value delivered to customers through innovative solutions.

• Led a team of 4 Market Managers and 150+ associates in managing 24 Device Support Centers for AT&T Mobility in the Southeast Region.• Recruited, trained, and managed technical customer service associates to ensure top-notch customer satisfaction and service excellence.• Managed sales goals for wireless accessories and equipment, driving revenue growth and profitability while providing specialized service for Apple's iPhone in Puerto Rico.

• Led comprehensive training classes for over 150 associates in customer service, sales techniques, and technical knowledge.• Provided leadership training programs for newly promoted and newly hired managers to enhance team leadership.• Conducted engaging training sessions for groups of 5 to 25 associates, fostering a positive learning environment.

• Oversaw operations at 12 Verizon Wireless retail locations, managing payroll and human resources.• Compiled and analyzed productivity data to generate comprehensive reports for stakeholders.• Spearheaded daily activities to ensure smooth operations and exceptional results.