Joshua Ifewulu, Cpp®, Srmp-C® Email & Phone Number

Lagos, La, Ng

Lagos, Lagos State, Nigeria

Provides strategic leadership, oversees guarding operations and manages the delivery of guarding security services in parts of Lagos Island, ensuring high-quality service delivery; compliance with contract terms, service level agreements, standard operating procedures, and quality standards; for the achievement of strategic business and operational goals in the assigned area. Ultimately managing over 2000 Security Operatives, Supervisors, Contract Managers, Zonal Assistants, and Zonal Heads.

Nigeria

Develop and implement security policies, protocols and proceduresControl budgets for security operations and monitor expensesRecruit, train and supervise security officers and guardsAttend meetings with other managers to determine operational needsPlan and coordinate security operations for specific eventsCoordinate staff when responding to emergencies and alarmsReview reports on incidents and breachesInvestigate and resolve issuesCreate reports for management on security statusAnalyze data to form proposals for improvements (e.g. implementation of new technology)

Enugu, Nigeria

Assisted customers with basic transactions, such as making deposits and withdrawals.Accepted cash, checks, and other forms of payment from customers and keeping deposit slips, checks, and cash in order.Verified customers' identities and ensuring the paperwork is properly completed and they have sufficient funds in their accounts to cover their transactions.Answered customers' questions about their accounts and the bank's services and products.Ensured cash and checks are genuine, that deposit amounts and the paperwork agree, and that transactions are accurately entered into the computer system.Counted the cash in your drawer before and after your work shift to ensure it balances.Provided special services, such as printing out account balances and histories, ordering cards and checks, closing accounts, issuing cashier's checks and foreign currency, cashing savings bonds, and processing payments for bills.Recommended special products and referring interested customers to specialized bank employees.Recorded all customer transactions electronically.Understood and followed federal banking laws and bank procedures.

Ogbede Enugu

Maintained and balanced cash drawers and reconciling discrepancies.Handled currency, transactions, and confidential information in a responsible manner.Used software to track bank information and generate reports.Followed all bank financial and security regulations and procedures.Ensured customers' transactions (Manager's Cheques, NIP etc.) are processed within approved service turnaround time;Ensured customers' instructions are properly reviewed before processing; ensure all remittances for customers and regulatory agencies are handled within the agreed time-frame; ensure daily and weekly balancing of internal funds transfer accounts such as Manager's Cheques, Cash Advance, etc; maintain proper records of funds transfer transactions; ensure maintenance and effective utilization of physical assets and resources (adding machines, workstations, stamps till boxes etc.).Ensured excellent interpersonal relations with customers and addressing/resolving customer service issues.Ensured operational efficiency within the branch in line with banking regulations/regulatory requirement.Update, monitor and maintain proper accounting records and documentation of the branch transactions prevent fraud and irregularities and safeguard assets of the bank.Reviewed Incoming/Outgoing clearing cheques to ensure timely/proper booking of same in conformity with Clearing/Bank’s procedure.Timely key verification/over-riding of daily transactions and ensuring appropriateness of both transactions and postings above tellers’ limits.Ensured timely posting of customers’ funds transfer requests

Ogbede, Enugu

Maintained a positive, empathetic, and professional attitude toward customers at all times.Responded promptly to customer inquiries.Communicated with customers through various channels.Acknowledged and resolved customer complaints.Knew the bank's products inside and out so that you can answer questions.Processed orders, forms, applications, and requests.Kept records of customer interactions, transactions, comments, and complaints.Communicated and coordinated with colleagues as necessary.Provided feedback on the efficiency of the customer service process.Managed a team of junior customer service representatives.Ensured customer satisfaction and provide professional customer support.

Eket, Akwa Ibom State