Joshua Imms Email & Phone Number

Troy, Michigan, United States

✔ Design, implement, and update training procedures and manuals for staff✔ Conduct and analyze time studies for quality improvement✔ Lead collaborative with other departments for crossover training and production improvement mechanisms✔ Ensure quality of work from new employees by examining details of submitted tasks✔ Partner with management to lead special projects✔ Serve as a mentor for new employees✔ Accurately complete high workload of up to 70 loan processes per day

Rochester Hills, Mi

✔ Fostered lasting client relationships by effective communication with clients to determine hiring needs✔ Created and implemented overall recruiting strategy using company databases✔ Screened candidate resumes and perform follow-up reference checks✔ Acted as a point of contact and form significant candidate relationships during the selection process✔ Oversaw all recruitment materials such as Facebook, LinkedIn, Twitter, Instagram, Indeed, and ZipRecruiter ✔ Developed analytical and well documented recruiting reports

Greater Detroit Area

Began as a Team Member but have quickly moved up to Store Manager using team building, recruiting, customer service, and leadership skills. Key responsibilities include:✔ Re merchandising displays ✔ Provide training to a team made up largely of newcomers to the industry✔ Develop schedule for ten to 14 employees✔ Produce timely reports as required by supervisors✔ Engaging customers to fully understand their needs and wantsHere are some of my successes✔ Key member of a team that established a strong team that worked together to create customer success and loyalty✔ Spearheaded a culture with sustained employee retention in a high turnover business✔ Coordinated and led the implementation of an employee incentive program. It was so successful it was spread across the entire company.✔ Key member of the physical inventory team✔ Awarded top assistant recognition for two years by District Manager based on my leadership skills.