Responsible for leading corporate operations over Gap Inc.’s global office facilities portfolio of nearly 2M square feet. Manage a team of 20+ internal members and 75+ on-site vendor employees/contractors to deliver headquarters facilities services. Influence and lead strategies, best practices and internal customer relationship management with partners across the brands and Gap Inc. corporate functions. Accountable for creating and managing project and ongoing operational budgets ($20M), defining and measuring department cost-savings objectives, developing and utilizing strong negotiation skills and demonstrating strategic thinking. Provide thought leadership in the facilities management world, using industry involvement to drive best practices, identify potential vendors, leverage cost reduction opportunities globally, and recruit top talent with the overall goal of ensuring that world class service is being provided consistently at the most competitive cost, across all Gap Inc. campuses. Major responsibilities include:Create vision and long-range plan for department; establish, measure and report on standards, policies and performance, including service level agreements (SLA).Develop strategies to expand department’s influence and value throughout the company, including global regions.Oversee all operational aspects of the US/UK/Europe HQ office portfolio, including in-house and vendor teams providing maintenance, logistical moves, events/meeting space preparation, janitorial, mail, print/fax/copy, shuttle/commute, parking, business continuity planning and other office services, and act as the technical expert on these aspects in the Asia portfolio. Recruit, hire and train Directors, Senior Managers and Managers of Global Corporate Operations.Develop and retain high-caliber team by assessing current and future needs and developing an organizational model that scales the needs of the business.

Led and coached a team of senior management as well as mid and junior level professionals that provide a multitude of corporate services to the Gap Inc. main headquarters employee population.Major responsibilities included: • Oversee all maintenance service programs (including, but not limited to landscaping, plumbing, janitorial, carpet care, locksmith, pest control, HVAC, fire-life safety systems, etc.) for corporate locations in Rocklin, CA, Pleasanton, CA, Petaluma, CA, San Francisco, CA and Albuquerque, NM. Continued responsibility of bidding services, selecting appropriate vendors and overseeing each campus’ facilities team in expanded role.• Managing outsourced mail services functions for each location, including payroll mailing and store mailing functions to over 3,000 stores.• Strategic facilities planning for initiatives including building consolidations, densifications and interoffice moves.• Managing administrative support and service functions such as conference room/event space booking and setups, community partnerships, vending and maintenance request coordination.• Responsible for parking program that consists of overseeing three separate lots/garages that accommodate over 1000 commuters daily with a revenue of over $1M annually. • Overseeing corporate transportation programs, which consists of shuttles, partnerships with local transpiration agencies and with WageWorks.• Continued leadership role in the Business Continuity Planning disaster response team.• Responsible for $7.5M annual operating budget.• Continued management of facilities-related “green” building programs such as composting, recycling, green cleaning and support of LEED certification initiatives.

Provided strategic direction and focus for the department, driving change and improvement where needed. Major responsibilities included:• Overseeing all corporate services (including, but not limited to landscaping, plumbing, janitorial, carpet care, locksmith, pest control, HVAC, fire/life systems, etc.) for corporate locations in Rocklin, CA, Albuquerque, NM and New York, NY. Responsible for bidding services, selecting vendors and day-to-day oversight or each campus’ Operations team to ensure facilities are well maintained and supported.• Responsible for hiring, training, supervising and evaluating the Mail Services operation for each location. • Providing leadership support for the Corporate Security and Loss Prevention teams at the New York campus. • Supported and guided the Facilities Planning team on remodels, reconfigures, coordination of furniture and cubicle installations as well as office personnel moves. • Managed and coordinated additional administrative functions such as copy machines, vending machines, conference rooms, events, community partnerships and reception.• Developed and communicated department vision and goals, ensuring the various service level agreements were being consistently met by the support teams.• Developed, tracked and managed multi-million dollar budgets for all three locations. Identified trends and opportunities with an eye on operational accountability. • Served as Incident Commander for the New York campus Business Continuity Planning emergency management team. • Benchmarked with other companies and property management groups to ensure facilities were up to date on industry best practices, systems and products.• Ensured that all facilities were OSHA/ADA compliant.

Directed, coordinated and managed administrative and maintenance services for Rocklin campus, which included a call center and data center. Major responsibilities included:• Directly managed all campus services including, but not limited to landscaping, plumbing, janitorial, carpet care, locksmith, pest control and HVAC. Responsible for bidding services, selecting vendors and day-to-day oversight to ensure facilities were well maintained and supported.• Responsible for hiring, training, supervising and evaluating the Mail Services operation. Coordinated timely distribution of incoming packages/mail and meeting daily deadlines for outgoing packages.• Managed daily 24/7 Corporate Security operation for Rocklin campus. Led team of 12 security representatives and site Supervisor and was responsible for incident reporting process.• Served as on-site Facilities Planning project manager for reconfigures, coordination of furniture and cubicle installations as well as managed office personnel moves. • Coordinated and managed additional administrative functions such as copy machines, vending machines, conference rooms, events, community partnerships, reception desks, local Business Continuity Planning (BCP) process and HAZMAT responses.• Responsible for development of staff and ensure the department’s service level agreement was being consistently met.• Created and supervised the Rocklin campus budget.