Experienced in developing playbooks, enhancing security processes, and managing incidentresponse, with a focus on maintaining a secure IT environment.Key Responsibilities● Developed and updated playbooks, policies, and auditing documentation.● Implemented process improvements for enhanced security.● Managed malware incident response, system imaging, and troubleshooting.● Conducted system health monitoring, backups, and Windows upgrades.● Collaborated with security leads to fortify IT security.● Investigated and resolved security alerts and incidents.● Conducted security assessments, risk analysis, and audit support.Key Achievements● Streamlined security processes, improving efficiency and response.● Enhanced threat detection and response, safeguarding company assets.● Successfully handled internal and external threats across multiple entities.

Cybersecurity expert with a strong focus on threat detection, incident response, and ITsecurity. Proficient in Microsoft Sentinel, Defender, and a range of security tools.Key Responsibilities● Operated Microsoft Sentinel, Defender, and Azure AD to monitor and respond tosecurity incidents.● Investigated cyber threats, triaged alerts, and collaborated with response andengineering teams.Authored clear, evidence-based incident reports for both technical and non-technicalaudiences.● Communicated directly with customers to clarify incidents and reports.● Trained and supported new employees, offering feedback and guidance.● Hands-on experience with Microsoft 365 Security and Compliance, Azure ActiveDirectory, and on-prem Active Directory.

Technical expert and team lead, responsible for advanced threat protection, firewall assessments, and training new recruits. Trusted to manage critical security operations and client interactions.Key Responsibilities● Served as the go-to technical expert, particularly during night shifts, leading team training for new and senior members.● Managed ATP architecture, deployment, and monitoring for Pharmaceutical client, coordinating across teams.Assessed and ensured firewalls met client audit standards, resolving issues with global teams.● Investigated SIEM, CASB, and endpoint alerts, performing manual log searches as needed.Conducted malware analysis, sandboxing, and reverse engineering of malicious samples.● Monitored email security, proxy activity, and managed black/white lists.Gathered and utilised threat intelligence, updating SIEM tables and blocking IOCs proactively.Key Achievements● Enhanced team knowledge and skills, becoming the lead trainer for new hires.● Trusted with critical security operations for high-profile clients, ensuring robust protection.● Successfully resolved complex security issues across global teams, maintaining high standards.

● Experienced technical support specialist skilled in resolving complex IT issues. ● Led teams as a Service Desk Champion, improving productivity and managing processes. ● Played a key role in the Windows Migration Project, ensuring system compatibility and reliability.