• Guided individuals undergoing suicide and mental health crises by providing referral support and intervention through emergency services.• Built interpersonal communication skills through empathy and emotional support with questioning and conversation• Provided resources through both Korean and English to service the general and Korean American Population.• Averaged 10 calls during a working day and submitted detailed call reports.• Received certification to take rerouted calls from 911 Emergency Diversions and the Disaster Distress Helpline

• Planned and executed the launch of the SOAK (Support Older Adults in Koreatown) program under KYCC with grant money of ~$30,000• Mediated networking with the KSP (Koreatown Storytelling Project) and other elder programs for potential clients• Provided intimate "level two" one on one support to older adult clients through advocacy-oriented case management• Directly connected clients to state, government, and county resources such as Cal-Fresh, Medi-Cal, and SSI• Facilitated client referrals both within KYCC and across other agencies within the Los Angeles region such as ECM and PATH Housing

• Composed opinion/editorial pieces and published works based on contemporary issues for College Students• Grew engagement with underrepresented communities through pieces centered on the Asian minority experience