Joshua Karsten Email & Phone Number

Indonesia

Dedicated IT professional with a proven track record in providing comprehensive technical support ranging from Level 1 to Level 3, along with efficient administration of Azure Active Directory.🖥️ IT Support: Proficient in setting up and troubleshooting laptops and devices for new joiners, ensuring a seamless onboarding experience.🔐 Azure AD Administration: Skilled in managing user identities, access controls, and security policies within Azure Active Directory, ensuring a secure and compliant IT environment.🤖 Power Automate Automation: Experienced in designing and implementing automated workflows using Power Automate to streamline support processes and enhance employee productivity.💼 Collaborative Approach: Collaborating closely with cross-functional teams, particularly Operations, to ensure the smooth operation and continuous improvement of IT infrastructure and services.

Kuala Lumpur, Malaysia

💡 First-Level Technical Support Specialist | 📞 📧 💬Dedicated to providing top-notch technical support to end-users via phone, email, and chat, promptly resolving hardware and software-related issues.🛠️ Incident and Request Management: Proficient in efficiently managing incidents and requests to ensure swift resolution and exceptional user satisfaction.🔧 Office 365, Windows 10, & Mobile Troubleshooting: Skilled in troubleshooting issues with Office 365, Windows 10, and mobile devices (Android & iOS), delivering effective solutions to enhance productivity.⏰ SLA Prioritization: Expertise in prioritizing incidents and complaints to meet Service Level Agreements (SLAs) and maintain operational excellence.📝 Documentation & Case Management: Diligently maintain call records, logs, and resolution details using the comprehensive case management system, ServiceNow.

Kuala Lumpur, Malaysia

🍏 Apple Technology Specialist & iOS/Mac Troubleshooter 🖥️📱Dedicated to resolving iOS and Mac device issues by identifying root causes and delivering detailed troubleshooting solutions.🔍 Root Cause Identification: Expert in diagnosing iOS and Mac device issues, providing detailed troubleshooting to resolve them effectively.📚 Comprehensive Apple Technology Knowledge: Demonstrated exceptional, consistent, and comprehensive knowledge of Apple technology and applications, ensuring optimal support for users.🚀 Efficient Case Management: Proficient in escalating and documenting cases, connecting with the appropriate departments for swift resolution.🌟 Exceptional Customer Service: Delivered exceptional customer service with a high degree of professionalism, ensuring client satisfaction at every interaction.💼 Professionalism & Attention to Detail: Demonstrated ability to work calmly, professionally, with attention to detail, and with a strong focus on client service, ensuring a positive user experience.

Kuala Lumpur, Malaysia

🛠️ Technical Assistant Trainee 🖥️📞👨‍🔧Dedicated to ensuring smooth operations in the computer lab and providing essential technical support across campus.💻 Computer Lab Maintenance: Ensuring the computer lab is fully operational, maintaining all systems and equipment to facilitate a productive learning environment.📲 Efficient Issue Escalation: Answering phone calls and promptly escalating each issue to the appropriate department for swift resolution, ensuring minimal downtime.🚶‍♂️ Campus Equipment Check: Conducting rounds to every class on campus, ensuring all equipment is fully functional and internet connectivity is available for uninterrupted learning experiences.