Joshua Lawrence Email & Phone Number

San Antonio, Tx, Us

New Braunfels, Texas, United States

New Braunfels, Texas, United States

San Antonio, Texas, United States

I assumed the role of Director of Catering and Warehouse in 2019. Here, I am responsible for spearheading the management of overall catering and warehouse operations while orchestrating high-volume events, overseeing off-site catering activities, and handling logistic functions of warehouse for seamless workflow of operations.• Provided high-level support to revenue department by composing staff training/development series to elevate productivity.• Generated 70% sales within 6 months while efficiently restructuring Ecommerce system of Zoo.

San Antonio, Texas

Fairfax, Virginia

I assumed the role of Assistant Café Manager in 2016. My main function was to steer café management activities by supervising staff, assigning routine tasks, maintaining sufficient inventory levels for smooth working conditions. I enforced health/safety standards while collaborating with quality control teams to deliver top-notch services.• Increased work efficiency of workers by organizing multiple training sessions.• Acquired maximum guests’ satisfaction with rendering exceptional services in welcoming manner.• Completed smooth transition to latest ‘Point of Sale System’ to oversee build-out of system and install advanced equipment.

San Antonio, Texas Area

I assumed the role of Assistant Food and Beverage Director in 2014. I successfully directed food and beverages department by monitoring employees while performing various HR duties for consistent process advancements. I prevented shortage by timely ordering F&B supplies to guarantee top-quality service standards.• Created interactive training manuals and exercises with cooperation of management teams to enhance staff confidence.• Elevated resident satisfaction rate through assertive communication and active community involvement.

I assumed the role of Assistant Manager in 2013. Here, I was responsible to sustain optimum level of supplies, provided superior customer service, and trained existing as well as new employees to achieve diversified needs of restaurant.• Augmented sales, inventory, and customer service ranks from 10 to top 5 within 6 months through remarkable services.• Determined complex issues and resolved client’s complaints promptly to attain guest’s commitment and loyalty.

San Antonio, Texas Area

Opened small cafe concept, designed all training modules, all financial documents, and SOPs. Ran daily operations, conducted guest surveys to gain insight, and designing of the menu.

Bachelor'S, Hotel And Restaurant Management

Master'S Degree, Project Management