Josh Brock Email & Phone Number

Create and establish specific goals for claims handling, develop, and implement a tactical plan to support goal attainment relative to productivity, loss ratio, loss, and loss adjustment expenses among other agreed upon metrics.Responsible for reporting and ensuring results are achieved by team members and direct reports. Provide day to day administrative and technical supervision of Daily and CAT operations including external vendors whose primary tasks are the adjudication and settlement of property claims over the phone and through written electronic correspondence. Conduct periodic claim audits. Coordinate appropriate training and development of claims staff. Assist with conducting interviews for potential staff new hires and provide written feedback on candidates. Conduct and lead department projects as needed. Other roles within UPC prior to current leadership position: CAT Claims Supervisor; Senior Claims Adjuster (Pre-Litigation Represeted, NOI, DPTA, CRN)

Fairfield, Oh, Us

Assures claims are faulty and accurately investigated and evaluated in accordance with established standards of quality and timelines. Promoting and and sustaining positive relationships with 7 agencies while handling claims for their insureds. Responsible for the inspection, coverage and damage analysis of property, auto, commercial, and liability claims which include the ability to negotiate and complete settlements fairly and equitably with all parties. Served multiple on the ground catastrophe deployments throughout the US for 2-4 week periods of time including Hurricane IRMA.

St. Petersburg, Florida, Us

Assures claims are fairly and accurately investigated and evaluated in accordance with established standards of quality and timeliness. This position is responsible for the coverage and damages analysis of property claims which includes the ability to negotiate and complete settlements fairly and equitably with all parties.-Examines claim forms and other records to determine insurance coverage-Responsible for all phases of property claims adjusting-Approving and adjusting estimates of damage and loss amounts-Interviews, telephones, or corresponds with claimant and witnesses; consults police and hospital records; and inspects property damage to determine extent of company's liability, varying method of investigation according to type of insurance-Estimates costs of repair, replacement, or compensation-Prepares report of findings and negotiates settlement with claimant-Recommends litigation by legal department and attends litigation hearings-Revises case reserves in assigned claims files to cover probable costs-Assists in preparing loss experience report to help determine profitability and calculate adequate future rates

We use the latest ground penetrating technology to provide critical information on utilities, materials, and other potential obstructions within existing structures or underground. Fast and reliable, GPRS provides both two- and three-dimensional images of the scanned areas without delivering any radiation. All of our equipment is registered and meets all standard FCC regulations. Utilizing GPR reduces risk and cost, promotes a safe work environment, and provides non-destructive testing by locating materials such as concrete, plastic, metal, steel, rock, soil, ice, and pavement. Our client base includes hospitals, universities, surveyors, engineers, homeowners, contractors, environmentalists, and excavators.

Department Manager Manage operations for the food and beverage department in a 20,500 seated arena. This department includes 15 large concession stands, 40 portable stands, and 2 vending locations. Schedule all level leaders and supervisors. Manage cleanliness and sanitization according to Florida State Health Code. Assist in the hiring and termination process. Created and instruct a training program for all new employees and a refresher course for current employees to learn proper paperwork/inventory procedures, terminal training, and company policy information. Facilitate Guest Path initiatives a total customer service and guest experience program. Improved event day closing process by closing each event the night of the event and reduce the time to do so, while still making adjustments to improve.Operations ManagerMetro Bank ParkHarrisburg, PA Manage operations for two departments, concessions and catering in a brand new 7,300 seated ball park. These two departments include 5 large concession stands, 22 portable stands, 21 suites, 9 picnic areas, and a 250 person club, exclusive for suite holders and club seats. Input reports such as our monthly series report, all daily sales reports, commissary perpetual inventory, end of month inventories, nightly credit settlements, and also assist with flash and productivity reports. Make decisions on the opening and closing of stands. Head the HR department along with the General Manager and assisted with hiring 175 new employees along with 50 returning employees. Stood as the on site IT lead taking care of any issues with digital dining, cash registers, exadigm credit card machines, and office PCs. Built the Tangent DOS System that was new for this unit.

Intern: Director of Sales/Director of Bar Volleyball/Asst Tour Director/Volleyball InstructorOne of 4-employee/2-intern national enterprise planning/promoting/executing 2-4 tournaments per week plus multiple adult leagues and youth volleyball mini-camps. Wrote script and cold-called businesses to sell promotional packages. Coordinated with corporate sponsor, planning event participation/promotion. Drove equipment between locations, set up courts and facilities/tents starting at 4:00 AM for event running from 7:30 AM to 4:30 PM. Set up, supplied and attended pre- tournament party and post-tournament party. Supervised 2-3 local workers per event.Helped originate promotional campaign selling $500 tournament packages to businessesSuccessfully planned/executed entire “60-court” Michigan City, IN tournamentSold average of 5 business packages and 10 family packages per event

Bachelor Of Science (Bs), Sport And Fitness Administration/Management

Education record