-Determines status of automotive problems by recording customers’ account of indicators, performing test drives, and examining vehicle maintenance records and service schedules.-Prepares computerized repair orders (RO) fully detailing issues to assist mechanic in diagnostics and repairs.-Verifies coverage of warranties and service contracts; explains terms and exclusions to customer.-Develops estimates & invoices by costing the parts, fluids and labor required; calculates deductibles & processes customers' payments.-Quickly establishes rapport with customers; handles customer questions, concerns, and complaints.-Maintains customer relationships through explaining estimates and turn-around time obtaining customer approval of estimates, and arranging towing and temporary transportation.

Operated a production line of high speed packaging machinery, ensuring safety, quality, production, and cleanliness.Underwent advanced training, quickly expanding my skillset to include the operation of additional production machinery in Extra Tab, Mints Wrapping, Sealing Room, and Blister Line.Utilized computerized inventory tracking, and completed detailed paperwork on operating efficiency and maintenance.In a small group dynamic, implemented the Total Preventative Maintenance program, achieving a 15% improvement in production output.Consistently achieved high range operating efficiency and zero recordable quality defects.Complied with “The Five Principals of Mars” and “Factory Mars Operating System,” resulting in 400 days without a “lost work day case.”Trained casual-support workers in production line operation and factory standards.

- Assisted permanent employees in machinery operations.- Received training in advanced production line operation and maintenance.- Maintained performance and efficiency reports and documentation.- Transferred to The Wrigley Company due to high performance metrics.