Joshua Mills Email & Phone Number

Washington Dc-Baltimore Area

Washington D.C. Metro Area

IT consulting with a focus on the Enterprise

Washington Dc Area

•General IT consultation•Network architecture•Network implementation•Network troubleshooting•Network performance tuning•Network documentation•SOP development and implementation•Technical training•Information dissemination (briefings, white papers, etc) -- Network above refers to data and voice networking --

Norfolk, Virginia Area

Performed tasks associated with a level 4/5 NOC engineer and team lead. Some duties include:•East coast escalation for all Navy locations •Enterprise project implementation, management and support.•Enterprise maintenance validation/verification pre- and post-implementation.•Enterprise policy creation.•Enterprise IP address allocation for 300+ locations.•Interface with and technical direction for four shifts.•LAN/BAN /WAN troubleshooting.•Remedy ticket tracking system usage.•Technical team leadership. •Network tuning.•Packet capture (sniffer) analysis.•24X7 NOC support.•SOP creation.•NMCI Partner support and collaboration.•Network performance evaluation.•Three-layer hierarchy implementation.•Configuration creation, critiquing, standardization and implementation.•Network diagram creation and maintenance.•Customer’s needs analysis.•Multi-group troubleshooting coordination.•Traffic-flow and integrity analysis.•Multi-level customer relations support.•Informal instruction for subordinate engineers.•SLA monitoring, management and analysis.

Performed tasks associated with a level 2/3 design/implementation engineer and team lead. Some duties include:•LAN/ BAN /WAN/Server Farm design, implementation and troubleshooting.•Legacy network support (25,000+ users).•IP allocation for BAN/WAN.•Configuration creation, critiquing, standardization and implementation.•Standards’ compliance validation.•Project implementation, management and support.•Team coordination and integration.•Three-layer hierarchy implementation.•Network diagram creation and maintenance.•Informal/Formal Instruction for subordinate engineers.•SLA monitoring, management and analysis.•Remedy/Heat ticket tracking system usage.•Multi-level customer relations support.•Traffic-flow and integrity analysis.•Packet capture (sniffer) analysis.•24X7 Base support.