As a customer champion, I lead strategies to ensure exceptional customer journeys and build strong client relationships. I oversee a team dedicated to support and success, using feedback to refine our products and processes. Collaboration with product and engineering teams helps me align customer insights with development. I analyze metrics to drive improvements and boost customer retention. Strong leadership, communication, and analytical skills are essential in my role.

As an area manager, my role is to strategically introduce TouchPoint, a church-management software, to medium to large-sized churches nationwide. Leveraging my expertise in cold calling, email outreach, traveling to visit prospects, conference attendance, and networking. I am dedicated to expanding TouchPoint’s footprint. Proficient in CRM tools such as HubSpot and Salesforce, I excel in providing web demonstrations, showcasing how TouchPoint empowers churches to enhance relationships, customer service, build community, and prioritize discipleship. TouchPoint isn’t just software; it’s a mission-driven solution tailored by the church, for the church, allowing leaders to focus more on ministry and less on software complexities. TouchPoint is a one-stop shop and provides your ministry, staff, and church goes an user-friendly experience all under one roof.

Lead expansive DFW territory with expertise in C2B sales, merchandising, and consistently surpass quarterly sales targets. Cultivate and uphold trust with teammates, customers, and management. Actively engage in philanthropy opportunities, showcasing fearless selling skills. Proficient in Microsoft Suite and Salesforce.

Managed Staffmark Fort Worth Branch accounts, excelling in HR functions, operations, payroll, and benefits. Spearheaded recruitment via diverse channels for temp/permanent roles, spanning clerical, administrative, logistics, management, and technology. Proficient in HRIS and ADP, conducted onboarding and organized impactful job fairs.

HR Coordinator/Administration and Customer Service Department Manager