Josh Liebman specializes in guest experience within attractions, tourism, and hospitality, including service standards, complaint resolution, and driving guest loyalty. Josh is a serial entrepreneur, consultant, and speaker.Josh’s educational background includes a Bachelor’s Degree in Theme Parks and Attractions Management, along with a Master’s Degree in Hospitality & Tourism, both from the University of Central Florida’s Rosen College of Hospitality Management.Josh has worked for some of the top attraction operators in the world, including, but not limited to Walt Disney World, Universal Orlando, Merlin Entertainments, and Cedar Fair. Josh has been integral to the openings of multiple attractions in various leadership capacities. Additionally, Josh has consulted for many of the world's leading hospitality brands, including Ritz Carlton, Four Seasons, Waldorf Astoria, and many more.Josh is Co-Host of the AttractionPros Podcast, which brings the audience into the room with the top leaders, executives, and influencers in the attractions industry. AttractionPros has published hundreds of interviews offering insights from theme and amusement parks, water parks, family entertainment centers, museums, zoos and aquariums, and nearly every corner of the global attractions industry.In 2023, Josh published his first book, The Hospitality Mentality: Create Raving Fans through Your Guest Experience. And in Fall 2024, he will launch his first online course, Service Recovery Hero: Use Guest Complaints to Grow Your Business.