Motivated, trustworthy and ethical technology graduate who thrives in high-pressure and fast-paced work environments with a passionate commitment to customer service for all organizational levels. Offers a team oriented and resourceful hands-on experience in network creation and maintenance, diagnostics and resolution of hardware and software challenges. Technical SkillsNetwork Systems• Install and configure Cisco routers and switches• Configure and troubleshoot routing protocols, WAN/LAN environments and Cisco security• Familiar with VMWare and virtualization technologies• Familiar with storage area networks and network attached storage systemsIT Systems• Configure and troubleshoot systems running Windows 98 through Windows 8 and Linux• Familiar with Windows Server 2003, 2008 and Active Directory• Ability to identify and resolve end user issues• Diagnose and resolve hardware and software compatibility and configuration issues• Configure and troubleshoot networked devices, printers and smart phones including Android OS• Hands-on experience working with, and troubleshooting Ethernet, TCP/IP networks and WiFi • Familiar with a range of productivity and enterprise software including Microsoft Office Suite, Internet Explorer, Mozilla Firefox, Adobe Suite and various virus protection applicationsAdditional Skills• Possess strong analytical, technical, intuitive skills, and the ability to quickly solve complex technical problems • Excellent communication skills, oral and written, with the ability to collaborate with co-workers, management and end users• Experience with both team and project management, workload distribution and staff training• Experience with inventory, quality control and reporting